Canon printer LBP6300DN and connectivity issue (ping)

April 3, 2012 at 12:42:36
Specs: Windows 7, Any
Dear Experts


I have posted this question on another forum , but didn't get an answer yet , friend of mine discuss with me the below issue

New canon LBP6300DN network printer installed for an office that has 10 computers XP, windows7.


Everything was working fine for a while all of sudden client complained that he/she couldn’t print.


He tried to troubleshot but couldn’t find any problem then he spoke to canon, they thought initially problem with LAN adapter , they replaced the printer with another one ,,,,but same problem happened again ( all of sudden client complained that he/she couldn’t print)


His troubleshoot were
-------------------------------

When checking the printers (first one and the replacement one) connectivity (ping -t) before installing the driver ,,,,ping reply reaches up to 2500.


But when installing the printer’s driver on different computers and laptops at the office and checking the printers (first one and replacement one) connectivity (ping -t) ,,,,ping reply reaches up 600,,,then they timed out but when switching off and on the printers ping is resuming and they can print.


Ping was checked for two laptops and one desktop didn’t have firewall installed

Then canon took the printer (the replacement one) again and upgraded the firmware but still no joy.


Brought different printer HP not canon no problem everything working fine.


Tried different IPs addresses static and DHCP still no joy

Is there any other troubleshoot that he need to do to find out where is the problem ?


Unlikely both printers (first one and the replacement one) have same problem


Can we say that problem with the printer’s driver ?

Thanks


See More: Canon printer LBP6300DN and connectivity issue (ping)

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#1
April 3, 2012 at 18:20:02
How is the printer connected to the network? IE, is it just pluged into the network switch and you use IP printing, or connected to a print server, or connected to one of the computers and shared out?
And in all three cases, are you using the specific driver for that printer or are you using the newer HP universal print drivers? And if it's the latter, try version 5.4, it clears up a lot of problems.

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#2
April 4, 2012 at 06:11:24
>>How is the printer connected to the network? IE, is it just pluged into the network switch and you use IP printing, or connected to a print server, or connected to one of the computers and shared out?<<
Via cat5e to LAN port (wall socket port) then he connected the printer directly via cate5 to router lan port for testing purpose.

>>And in all three cases, are you using the specific driver for that printer or are you <<
First he was using the one in the CD ROM supplied then he downloaded from the internet

>>try version 5.4, it clears up a lot of problems.<<
Could you please advise which one

http://support-au.canon.com.au/P/se...

Regards


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#3
April 4, 2012 at 07:31:17
Since this is a network printer connected directly to the network it should have a statically assigned IP address. We use static with any service like this because you don't want to install the printer on a bunch of clients and then have it's IP address change.

Having said that..........

If your printer is working fine for all other clients except the one, then the trouble has to be the one client. If that one client has no network connectivity issues (ie: it can browse the internet and work over the LAN just fine) then that's indicative the issue is not the network interface on the client.

That leaves you Operating System, software, or possibly the user being the problem.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
April 4, 2012 at 19:06:23
If you just put the printer on the network, it's probably picking up an IP address from DHCP. This itself isn't the issue but as Curt R said, it would be best to assign it a static IP address. Chances are it won't change but why take the chance.

HP's Universal print driver, ver5.4. This is their newest one. Since you aren't running a print server, it isn't critical that you use the specified driver or the universal one. HP drivers have been known to reek havoc on servers, especially if you have many different drivers, so they came up with the universal driver concept. IE same driver package for all printers.

Last but not least, let's clear this up a little. You said you had replaced the Canon with an HP but on your last post you put a link to Canon's website.
So what are you using, a Canon or an HP, and which model?


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