Cannot connect with new modem

Hewlett-packard Dv6700
January 19, 2009 at 15:39:13
Specs: Windows Vista, Amd turion 64 X2 Mobile Technology TL-60 3.00 GB
Hey I just got a new modem and the provider says they are getting a signal for it. However, i cannot connect my laptop to the internet wirelessly. I think i have to change settings on my laptop but i dont know what to do. Im connected to linksys but it says "local only". Thanks

See More: Cannot connect with new modem

Report •


#1
January 19, 2009 at 16:28:05
Open a command prompt and run
ipconfig /all and post the results.

Report •

#2
January 19, 2009 at 16:52:36
So you're using a modem and a router? What modem are you using?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


Report •

#3
January 20, 2009 at 00:07:22
ya theres a linksys router and a motorola surfboard modem.... a lot of stuff came up with the ipconfig what should i put?

Report •

Related Solutions

#4
January 20, 2009 at 00:12:52
is this what u wanted?
Windows IP Configuration

Host Name . . . . . . . . . . . . : Ryan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ga.at.cox.net


Report •

#5
January 20, 2009 at 04:50:12
Is DHCP enabled? What IP, subnet, gateway, and DNS Servers are being shown in ipconfig?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


Report •

#6
January 20, 2009 at 06:51:05
No, I need the entire ipconfig /all output.

Report •

#7
January 20, 2009 at 12:23:54
I gotta be honest i dont know much about computers. Is any of the stuff in the Command Prompt private that i shouldnt give out?

Report •

#8
January 20, 2009 at 14:34:38
There is nothing in the ipconfig /all output that is going to tell me any more than I already know. I already know that you're on Cox Cable in Gainsville Fl.



Report •

#9
January 20, 2009 at 15:18:13
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ryan>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ryan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ga.at.cox.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ga.at.cox.net
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-A2-63-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a598:b722:d158:d7b7%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 16, 2009 6:12:20 PM
Lease Expires . . . . . . . . . . : Wednesday, January 21, 2009 3:13:08 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 68.105.28.11
68.105.29.11
68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ga.at.cox.net
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-52-02-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ga.at.cox.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Ryan>


Report •

#10
January 20, 2009 at 16:25:33
That output look fine. Your PC is getting an IP from the router.


Open the browser and in the URL box, type
http://192.168.1.1 and press enter.
Leave the user name blank, type admin in the password box and press enter.
Go to the status tab and see if the router is connected and the IP address from Cox is there.


Report •

#11
January 20, 2009 at 16:41:32
How do you know if the router is connected? I see the IP address what do i do from here?
Thanks

Report •

#12
January 20, 2009 at 19:40:29
It should tell you under status. You should see the external IP address. It might be something like 24.250.200.101

It should also say connected. If all that is correct, go back to your PC, open a command prompt and
ping google.com
ping 151.198.0.38
ping 68.105.29.11

Tell me the responses of each.


Report •

#13
January 20, 2009 at 19:57:15
C:\Users\Ryan>ping google.com
Ping request could not find host google.com. Please check the name and try again
.

C:\Users\Ryan>ping 151.198.0.38

Pinging 151.198.0.38 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 151.198.0.38:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Ryan>ping 68.105.29.11

Pinging 68.105.29.11 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 68.105.29.11:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Report •

#14
January 21, 2009 at 05:54:32
Does the laptop work with wired connection? Try it both with the router and connected directly to the modem.

Report •

#15
January 21, 2009 at 09:00:47
Yes it works when wired to the modem but not to the router.

Report •

#16
January 21, 2009 at 14:56:43
Then the router isn't talking to the modem. Some surfboard modems have a web interface. Try to open it or go back to the web interface on the router and see what you can find.

Report •

#17
January 21, 2009 at 15:03:44
Im not sure what you mean

Report •

#18
January 21, 2009 at 15:18:18
First of all, I just thought of something. You just bought the surfboard modem and you have nothing but problems. Why don't you return it and exchange it for something else. There is no reason to go through all that.

If you still want to try to make it work, you need someone locally who understands web interfaces and the corresponding settings. There are too many variables to do it over the net. I thought you had gone through the web interface on the router before but I guess you didn't.


Report •


Ask Question