Solved Cannot connect to wireless printer

December 18, 2011 at 10:25:08
Specs: Windows 7
My Window 7 laptop is unable to detect my new wireless printer. The printer has been set up to connect to our WPA2 network and I can ping it from the router admin console. I cannot ping it from the laptop, but the laptop can ping the router. When trying to ping from the laptop I get the following message:

Reply from 192.168.1.127: Destination host unreachable.

I have turned off the windows firewall and virus protection to ensure they were not interfering and still get the same error.

Printer IP: 192.168.1.131
Laptop IP: 192.168.1.127

I'm a networking novice so any (detailed) help would be appreciated.


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✔ Best Answer
December 18, 2011 at 21:18:56
Hello,

Sorry that didn't help. It sounds to me that the issue must be within the router, either in its setup or hardware. In the router, check that MAC address filtering is off (or add all devices to the filter list if left on), then set a DHCP reservation for each device to ensure a static IP address for each device MAC address. This should ensure the routing table in your router is correct, and will also add another layer of security. It wouldn't be a bad idea to run a network diagnostic report on the printer either. Also, make sure each device is connecting to the same SSID.

I ran into a similar issue with a new Gateway laptop and HP wireless printer a couple of months ago, and it turned out that the router (5 year old D-Link g-router) just could not accommodate the new printer, but connected to the laptop just fine. Ended up purchasing a low end Cisco n-router, and have never looked back.

Hope this helps!



#1
December 18, 2011 at 13:26:53
"When trying to ping from the laptop I get the following message:

Reply from 192.168.1.127: Destination host unreachable."

"Laptop IP: 192.168.1.127"

So the laptop cannot ping itself through the router. Will it do an internal ping to 127.0.0.1 ?

Can you ping 192.168.1.127 from any other PC on your network?

Goin' Fishin' (Some day)


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#2
December 18, 2011 at 16:30:27
The laptop can ping itself, that was the message I received when trying to ping the printer.

ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

ping 192.168.1.127

Pinging 192.168.1.127 with 32 bytes of data:
Reply from 192.168.1.127: bytes=32 time<1ms TTL=128
Reply from 192.168.1.127: bytes=32 time<1ms TTL=128
Reply from 192.168.1.127: bytes=32 time<1ms TTL=128
Reply from 192.168.1.127: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.127:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

ping 192.168.1.131

Pinging 192.168.1.131 with 32 bytes of data:
Reply from 192.168.1.127: Destination host unreachable.
Reply from 192.168.1.127: Destination host unreachable.
Reply from 192.168.1.127: Destination host unreachable.
Reply from 192.168.1.127: Destination host unreachable.

Ping statistics for 192.168.1.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),


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#3
December 18, 2011 at 17:21:00
Hello,

Sounds like all NIC cards are working.

Few things I would look at:

1. Make sure network discovery is turned on, on the laptop (off by default in 7).

2. Verify network authentication - router, printer, and laptop should all be using the same WPA2 key.

3. Reinstall/Install printer installation disk on laptop.

Hope this helps!


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Related Solutions

#4
December 18, 2011 at 20:36:10
Network discovery is on, the same key is being used on all devices and I've tried installing the print drivers on the laptop 5 times. The only time the printer was recognized was when I connected directly to it via USB. Any other suggestions?

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#5
December 18, 2011 at 21:18:56
✔ Best Answer
Hello,

Sorry that didn't help. It sounds to me that the issue must be within the router, either in its setup or hardware. In the router, check that MAC address filtering is off (or add all devices to the filter list if left on), then set a DHCP reservation for each device to ensure a static IP address for each device MAC address. This should ensure the routing table in your router is correct, and will also add another layer of security. It wouldn't be a bad idea to run a network diagnostic report on the printer either. Also, make sure each device is connecting to the same SSID.

I ran into a similar issue with a new Gateway laptop and HP wireless printer a couple of months ago, and it turned out that the router (5 year old D-Link g-router) just could not accommodate the new printer, but connected to the laptop just fine. Ended up purchasing a low end Cisco n-router, and have never looked back.

Hope this helps!


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#6
December 29, 2011 at 16:46:14
I finally got back to this. Adding all devices to the DHCP table worked. I can now print. Thanks!

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