cannot connect to machine via remote desktop

July 19, 2010 at 11:49:29
Specs: Windows XP pro
I am trying to RD into a machine that I can ping. RD fails with the generic "this computer can't connect to the remote computer" message. I checked and the remote machine does have the "allow other to connect to this machine via RD" checkbox checked. Furthermore I was able to RD to it about a month ago. Not sure what has changed since then. Where should I look? Thanks.

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#1
July 19, 2010 at 12:26:04
Check the built in firewall and ensure it's set to allow RD connections.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
July 19, 2010 at 15:54:42
Does the generic error message occur before or after you enter your credentials (username/password)?

Do you get the same result when connecting to the target computer by IP address and hostname?


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#3
July 20, 2010 at 08:14:47
after.

dropping the firewall entirely did not help.

Also I am having trouble figuring out what the IP address of the machine I am connecting to is. For some reason it does not recognize the 'ipconfig' command when I type it in a console window. When I go to a site like whatismyip.com, I get some strange IP address that I think is incorrect. maybe this is because I have Verizon FIOS.

Any suggestions?


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Related Solutions

#4
July 20, 2010 at 10:43:11
Also I am having trouble figuring out what the IP address of the machine I am connecting to is. For some reason it does not recognize the 'ipconfig' command when I type it in a console window.

Ok, you can still check the IP another way. You should have a networking icon in the system tray (bottom right hand corner of your taskbar). Double click on it and a window opens up. Click on the "Support Tab" and you'll see your IP address there.

Compare that to the other PC's in your network. The only thing that should be different is the actual IP address. The Subnet Mask, Default Gateway and DNS address(es) should all be identical.

If that's not the case, you have an issue and need to report back to us with whatever IP info you see.


When I go to a site like whatismyip.com, I get some strange IP address that I think is incorrect. maybe this is because I have Verizon FIOS

You're seeing your external IP address as provided to you by your ISP. Don't worry about this, it's unrelated to the internal IP of the PC having issues.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#5
July 20, 2010 at 12:52:17
" For some reason it does not recognize the 'ipconfig' command when I type it in a console window"

Reasons:

command is not in the path [change to the location of the command]
ip is not installed
ip stack is corrupt
rouge program controlling ip


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#6
July 21, 2010 at 12:22:22
Does the account you are trying to login with have a password, or is the password blank?

Do you get the same result with other user accounts?


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