cannot communicate with DNS server

February 17, 2011 at 17:58:38
Specs: Windows Vista
Wireless on this laptop will not connect. Another laptop connects without problems.

DDS (Ver_10-12-12.01) - NTFSx86
Run by Owner at 20:48:45.56 on Fri 02/11/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_19
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3062.1475 [GMT -8:00]

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *Disabled/Updated* {222A897C-5018-402e-943F-7E7AC8560DA7}
AV: Charter Security Suite 9.01 *Enabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17}
SP: Charter Security Suite 9.01 *Enabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Charter Security Suite 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\atashost.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe
C:\Program Files\Charter Security Suite\Common\FSMA32.EXE
C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Kodak\AiO\center\KodakSvc.exe
C:\Program Files\Charter Security Suite\Common\FSHDLL32.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Kodak\AiO\Center\EKDiscovery.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Charter Security Suite\Common\FSM32.EXE
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe
C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe
C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\Explorer.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Owner\Desktop\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
BHO: Browsing Protection Class: {c6867eb7-8350-4856-877f-93cf8ae3dc9c} - c:\program files\charter security suite\nrs\iescript\baselitmus.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn4\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn4\yt.dll
TB: Browsing Protection Toolbar: {265eee8e-3228-44d3-aea5-f7fdf5860049} - c:\program files\charter security suite\nrs\iescript\baselitmus.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [WAWifiMessage] "c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [Apoint] "c:\program files\apoint2k\Apoint.exe"
mRun: [Conime] %windir%\system32\conime.exe
mRun: [hpqSRMon]
mRun: [F-Secure Manager] "c:\program files\charter security suite\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\charter security suite\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
dRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: c:\program files\charter security suite\fsps\program\FSLSP.DLL
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.2.0/GarminAxControl.CAB
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {AFAC8E47-2910-4DF5-952B-7AA06B285D86} = 66.174.92.14 69.78.96.14
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R?2 cvhsvc;Client Virtualization Handler;c:\program files\common files\microsoft shared\virtualization handler\CVHSVC.EXE [2010-2-27 821664]
R0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2010-9-6 42664]
R1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\charter security suite\hips\drivers\fshs.sys [2010-9-6 68064]
R1 FSES;F-Secure Email Scanning Driver;c:\windows\system32\drivers\fses.sys [2010-9-6 36792]
R1 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2010-9-6 73160]
R1 fsvista;F-Secure Vista Support Driver;c:\program files\charter security suite\anti-virus\minifilter\fsvista.sys [2010-9-6 12384]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2009-9-15 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-9-15 67656]
R2 atashost;WebEx Service Host for Support Center;c:\windows\system32\atashost.exe [2010-3-30 20376]
R2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\charter security suite\anti-virus\fsgk32st.exe [2010-9-6 215648]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\EKDiscovery.exe [2009-5-4 279960]
R2 KodakSvc;Kodak AiO Device Service;c:\program files\kodak\aio\center\KodakSvc.exe [2009-4-17 32768]
R2 sftlist;Application Virtualization Client;c:\program files\microsoft application virtualization client\sftlist.exe [2010-4-23 483688]
R2 X4HSEx;X4HSEx;c:\program files\free ride games\X4HSEx.sys [2010-8-21 56352]
R3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\charter security suite\anti-virus\minifilter\fsgk.sys [2010-9-6 130728]
R3 FSORSPClient;F-Secure ORSP Client;c:\program files\charter security suite\orsp client\fsorsp.exe [2010-9-6 63992]
R3 PTDUBus;PANTECH UM175 Composite Device Driver ;c:\windows\system32\drivers\PTDUBus.sys [2010-1-11 54416]
R3 PTDUMdm;PANTECH UM175 Drivers;c:\windows\system32\drivers\PTDUMdm.sys [2010-1-11 160272]
R3 PTDUVsp;PANTECH UM175 Diagnostic Port;c:\windows\system32\drivers\PTDUVsp.sys [2010-1-11 160272]
R3 PTDUWFLT;PTDUWWAN Filter Driver;c:\windows\system32\drivers\PTDUWFLT.sys [2010-1-11 11920]
R3 PTDUWWAN;PANTECH UM175 WWAN Driver;c:\windows\system32\drivers\PTDUWWAN.sys [2010-1-11 113680]
R3 Sftfs;Sftfs;c:\windows\system32\drivers\Sftfslh.sys [2010-4-23 550760]
R3 Sftplay;Sftplay;c:\windows\system32\drivers\Sftplaylh.sys [2010-4-23 195944]
R3 Sftredir;Sftredir;c:\windows\system32\drivers\Sftredirlh.sys [2010-4-23 21864]
R3 Sftvol;Sftvol;c:\windows\system32\drivers\Sftvollh.sys [2010-4-23 19304]
R3 sftvsa;Application Virtualization Service Agent;c:\program files\microsoft application virtualization client\sftvsa.exe [2010-4-23 209768]
R3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-14 135664]
S3 NETw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-9-15 12872]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2008-2-23 1245064]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 F-Secure Filter;F-Secure File System Filter;c:\program files\charter security suite\anti-virus\win2k\fsfilter.sys [2010-9-6 39776]
S4 F-Secure Recognizer;F-Secure File System Recognizer;c:\program files\charter security suite\anti-virus\win2k\fsrec.sys [2010-9-6 25184]

=============== Created Last 30 ================

2011-02-11 01:37:31 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-11 01:37:31 292352 ----a-w- c:\windows\system32\atmfd.dll
2011-02-11 01:22:05 2039808 ----a-w- c:\windows\system32\win32k.sys
2011-02-10 09:56:02 5890896 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{45ca9167-4181-42c0-b882-c60c29a860bf}\mpengine.dll
2011-02-10 09:54:38 1205080 ----a-w- c:\windows\system32\ntdll.dll
2011-02-10 09:54:35 3602320 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-02-10 09:54:31 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-02-10 09:54:19 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat

==================== Find3M ====================

2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-07-02 03:43:55 468 ----a-w- c:\program files\0701201022435505.bat
2010-05-01 07:56:36 442 ----a-w- c:\program files\050120102563616.bat

============= FINISH: 20:51:36.10 ===============


See More: cannot communicate with DNS server

Report •

#1
February 18, 2011 at 07:30:34
Could you just give us your IPCONFIG /ALL instead?

How do you know the computer can not talk to the DNS server? Did you try pinging it? Did you try a reverse pint to see if it is resolving FQDNs? The first think I do when troubleshooting DNS issues is to ping the domain like...

ping mydomain.local

and it should resolve to one of the DCs. If not look at your IPCONFIG /ALL to make sure your DHCP server is handing it the right DNS.

If it does ping the domain then I check the reverse ping to see if it is resolving names like...

ping 10.10.10.10 -a

assuming your server is on 10.10.10.10.

Hope this helps. Just trouble shooting 101.


Report •

#2
February 18, 2011 at 18:43:20
Thank you. I just pinged and it's now workiing.

Report •
Related Solutions


Ask Question