Cannot access network shares

Hewlett-packard Ml350g5
October 22, 2009 at 22:49:38
Specs: Windows Server 2003, Xeon 5130, 2.0Ghz/ 3Gb Ram
Hi,

First off, I'm a noob when posting on forums so thanks in advance.

I have a client that has one DC - Server 2003 SP2 and one terminal server with Server 2003 SP2 in a domain. After their in house tech applied a handful of security updates and office updates to their terminal server local shares on the terminal server are no longer accessible. ex. \\localserver\share. The error we receive is "localserver\share is not accessible. You might not have permission to use this network resource” We are logged in as the domain admin when this occurs. It also occurs for domain user accounts. The strange this is I can browse the shares on the terminal server remotely from the domain controller without issue. The problem occurs locally only. The other strange thing is when i am on the terminal server and browse to the locally shares via IP address \\LocalServerIP, I get “No network provider accepted the given path” If type the DNS name \\LocalserverName I can view my list of local shares, but not access them. I’ve confirmed this is not share or folder permission issue. I can create new shares locally on the terminal server but cannot access them. Tried a few fixes: Modifying HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa. Also tried, enabling NetBIOS over TCP/IP. I’ve also Tested DNS and connectivity- ping - no issues noticed. I cannot connect to a local share by mapping a drive and cannot have no errors that I can see in eventvwr. I have also rolled back the suspect updates, but this did not repair the issue.

If anyone has any suggestions that might help it would be much appreciated. Let me know if I need me to provide more info.

Thanks!

Chris


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#1
October 23, 2009 at 08:07:12
post the results of an ipconfig /all from the ts server and a workstation. Thanks

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#2
October 23, 2009 at 08:30:31
Here you go!

The DNS server is my DC. This address is correct and reachable by all users\ computers. 192.168.1.1 is my gateway - Cisco ASA 5505 Probably didn't need to, but I edited out the local domain name for our clients privacy.

One thinf to note, I have tried the FQDN \\FQDN.local\share from the local terminal server,but get the same acccess denied error. Hope this helpes!

C:\Documents and Settings\loradmin>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : rloappserver
Primary Dns Suffix . . . . . . . : Domain.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Domain.local

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HP NC373i Multifunction Gigabit Server Adapter
Physical Address. . . . . . . . . : 00-1B-78-31-8C-EA
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.5


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#3
October 23, 2009 at 08:34:30
Opps. Will post a workstation ipconfig soon.

stay tuned!


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Related Solutions

#4
October 23, 2009 at 12:59:19
DHCP Enabled. . . . . . . . . . . : No [Good]
IP Address. . . . . . . . . . . . : 192.168.1.10 [OK]
Subnet Mask . . . . . . . . . . . : 255.255.255.0 [OK]
Default Gateway . . . . . . . . . : 192.168.1.1 [OK]
DNS Servers . . . . . . . . . . . : 192.168.1.5 [eh?]

Do you have another DC at 192.168.1.5 and it is a dns server?

Usually in AD the DC is also a dns server and the ipconfig shows it pointing to itself as the dns server which would be 192.168.1.10

Please list all your servers and their ip addresses. Thanks.

Looking forward to the workstation ipconfig /all


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#5
October 23, 2009 at 18:24:42
The ipconfig that I posted was from our client's Terminal Server - 192.168.1.10 where we recieve the access denied error browsing to local shares. 192.168.1.5 is our only DC. We can broswe the unc via DNS and IP from the DC to the Terminal Server and access all shared folders, but not locally, ex. \\192.168.1.10\share . In fact, I can view each share, but get an the access denied when i use the dns name \\rloappserver\share. If use the IP we get the " No network provider accepted the given path” when browsing \\192.168.1.10.

I hope this makes sense!

Here's an ipconfig from one of our client workstations:

IP Address: 192.168.1.51
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DNS Server: 192.168.1.5
WINS Server:


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#6
December 21, 2009 at 03:23:24
Hey,

I seem to be having the same problem (we were a bit behind on applying a whole load of windows updates - think that one might therefore be to blame).
The symptoms you have listed all seem to match...
Can access the shares from any other domain computer but not locally and only through the dns name, not IP address.

Very odd indeed.
Anyone come up with anything yet? Am still fiddling with ours on WinServer2003.


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#7
December 21, 2009 at 06:12:03
Might want to send MSA_Chris a private message to see how he solved his issue.

I would suspect either a firewall installed or rights assignments to the share(s). Sometimes its just easier to recreate the shares with the same names.


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#8
December 21, 2009 at 06:12:44
http://support.microsoft.com/kb/926642

This knowledge byte from Microsoft details a modification added with Server 2003 SP1. Seems to cover the symptoms, but did not work for me unfortunately.
Posting in case it helps anyone else.


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#9
December 22, 2009 at 02:51:18
I finally think I've found the solution!

I came across another forum where the NIC drivers, whilst not reporting any errors, were not looping back correctly.
I've updated my NIC drivers with the latest from HP and sure enough, the shares are now working fine! Not entirely sure why, but don't want to rock the boat.

Hope this helps anyone else who comes across this.


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