cannot access Internet or router

August 24, 2011 at 05:51:22
Specs: Windows XP SP3, Intel P4 2.8GHz/2GB
i'm having an issue with a computer on my home network (Windows XP Professional SP3, latest updates) where i can't access the Internet or even the router on my home network (which it is part of).

if i look at the network connection (wired) under control panel it shows as connected, and it's set with a static IP address (always has been), so nothing looks out of the ordinary there, yet if i try opening Internet Explorer i just get the "page cannot be displayed" page, and i can't even ping my own router- request times out. i've tried connecting a wireless adapter that i use on my laptop every day.. it connects to the wireless network no problem, but still the same results with IE and pinging the router.

so far, i've flushed and registered my DNS in case this was an address resolution issue and reset the TCP/IP stack using the 'netsh int ip' command.. i've also run a check disk just in case there was something odd going on with Windows on the hard drive. i'm guessing i could resort to doing a repair install of Windows or maybe even using a restore point, but i'd rather figure this out if possible.

i have other computers on my home network and they can access the Internet fine, so it appears to be isolated to this computer.

does anyone have any suggestions that i can try here?

any and all help would be greatly appreciated.


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August 24, 2011 at 07:18:22
On both the problem computer and one that is working correctly open a command prompt window (ie: Start >> Run >> type cmd and hit Enter) and perform the following command:

ipconfig /all

The IP addresses should be in the same subnet (ex: and The Default Gateway and DNS addresses should match also. If any of these don't. Change the settings on the computer with the static IP addressing to match the working computer. The IP address of course, has to be different as duplicate IP's aren't allowed.

If that doesn't get it working copy/paste the output of both computers into a response on here so we can have a look.

For info on how to copy/paste from a command prompt window click on my name above and read my "how-to" guide titled, "Post the output of ipconfig (version 2)"

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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