Solved Browsers on different computers lose internet connection

July 17, 2013 at 07:07:26
Specs: Windows XP 72.7, Phenom 2 x4 955
Hi all,

I recently purchased a new (used) router, and am having a problem which I've finally lost patience with.

Certain websites (notably Netflix and DeviantArt, among others) have a tendency to cause web browsers on all the computers on the network to lose connection. It doesn't happen every time those sites are visited, and sometimes the websites will load halfway before the connection loss occurs.

Note that the connection loss affects only web browsers: Skype and online games work just fine with no interruption (an obvious dilemma when I'm in the middle of a online RTS match, and my girlfriend is web browsing... ).

When this happens, the only fix I have found is a manual reset of the router.


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July 17, 2013 at 07:33:09
Hi rednotdead,

Reset the router and set it up using the disk you got with it.

If the issue persists on all the computer connected to the same wireless network, I would suggest you connect one of the systems using the lan cable to the router and check if the issue persists.

Please keep me posted.

Thanks & Regards
Manshu S

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July 17, 2013 at 07:48:41
Hello manshu,

I did not receive a disc with the router: it came in a box by itself. I will look online for some drivers however.

The problem affects both hardwired and wireless connections.

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July 17, 2013 at 08:53:30
✔ Best Answer
You don't need a disk to configure your router. In fact, even if your router's manufacturer did send one, I wouldn't touch it. It's likely loaded with proprietary software you don't want on your computer. The only thing you need to configure a router is a brain, a web browser and a wired connection plugged into one of the LAN ports on said router.

While I'm not convinced the issue is with your router, here are some troubleshooting steps to go through on your router. (I wrote this as a "wireless" guide but it applies to any SOHO Router)

Click on my name above in this response and read my “how-to” guide titled, “Troubleshooting Wireless Issues” and go through the steps listed there.

If nothing works and you get to step 4, do try a different router. If you can borrow one from a friend, I would do that before buying one. If a different router doesn't fix the issue then obviously it's not a router issue but something wrong with each PC.

As an aside, if you're an avid online gamer, you'll want to have your gaming computer connected to the network with a network cable. Wireless totally sucks for gaming and tends to increase latency.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***

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