Solved bought a new router and now i have no internet

October 16, 2013 at 23:36:42
Specs: Windows Phone 8.0
I replaced my Belkin router with medialink today. My router is connected to an old Verizon modem and is also connected to a Vonage box. At first the internet was working fine didn't get to test much of it out because j had to go out. When I came home I noticed my house phone, which is connected to my Vonage box, had no line. Internet was working fine. I unplugged and plugged cables in. Only to have myself end up with no internet/wifi or phone line. I tried both routers to test this and even plugged my laptop straight to the modem. The modem believes that it still has internet. I have tried resetting routers, and modem.

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#1
October 17, 2013 at 00:00:22
Call your home phone landline supply company from a mobile phone and check if they are having problems with their phone service. It may be they are having trouble at their end and nothing wrong with your equipment. Worth checking.

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#2
October 17, 2013 at 07:02:31
✔ Best Answer
Usually in cases like this, it's because your MAC address is registered with the provider that a replacement modem doesn't work. Normally I would advise you to "spoof" the MAC from your old router on the new one and it should work. However, you say you tried the old router again and it didn't so I'm a little stumped.

Just to be on the safe side, plug the old router in again and power cycle the modem. When both are back up and running check. If you now have internet on the old router, then it's a MAC registration issue. All you need to do then is look through your old router's settings to find it's "external MAC address" . Write that down on a piece of paper and then connect to the new routers management interface, find where to change the external MAC on it (spoof) and put the MAC of the old router in there and it too should now work.

If the old router does not work at all, or if it does and your new one doesn't have a place to spoof it's external MAC, you're going to need to call your provider and get their help with this situation.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#3
October 17, 2013 at 11:38:29
You can do a quick check of the phone line by disconnecting all your internet equipment then see if it works.

Always pop back and let us know the outcome - thanks


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#4
October 17, 2013 at 15:28:05
Okay, so I have wifi again it took a while for it to load on but I have the same problem of not getting any phone service. Both of my routers are working but vonage isn't. It was working perfectly fine before any of this.

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#5
October 17, 2013 at 15:33:28
Okay guys problem fixed. I feel somewhat embarrassed but when I turned everything off to plug everything in I would turn everything on at the same time. So there was the problem. Thank you guys!

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#6
October 17, 2013 at 15:40:31
Glad to hear it was sorted easily and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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