Ativa wireless router

February 13, 2009 at 13:29:15
Specs: Windows XP
I have Comcast as my computer server. It is connected to a Ativa wireless router so I can talk to my wireless HP all in one printer. Problem is if my home loses power the Ativa drops my internet connection. I have to call India go thru a song and dance to reset the Ativa. Why doesn't my Ativa come up when my Comcast modem comes back up. Is there not a way to "save" the Ativa setup? Help!!!

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February 13, 2009 at 14:21:05
Possible solutions:

1. Next time you call India and go through the "song and dance" to reset the Ativa, clearly record what you do in a notebook so that the next time you won't have to call India. Just look at your notes and reset the router.

2. Get a cheap UPS for the router so that it never loses power and loses the connection. I say cheap because the router uses very little power and a UPS that would power your computer for 10 minutes would power the router for hour.

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February 14, 2009 at 08:37:21
Thanks for the reply. I have written the steps down so I can do it myself. I still don't understand why the router doesn't come up connected when the power/Comcast modem comes back up? Do you have an answer for this one!!

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February 14, 2009 at 09:32:50
Can't really make a good guess without having hands on experience with the hardware being used, but here's a couple of mediocre guesses:

1) If part of the procedure you go through when you manually get the router to reconnect is to make configuration changes to the router's settings, then perhaps your not saving them when you finish. That is, you are making some kind of change in a system menu and activating the change, but that change doesn't get saved in the flash memory (it's just in the RAM), so when the power goes out the router reboots with the same settings it had before you made that change.

2) When the power goes out, both, the router and the modem go dead. When the power comes back, maybe the router boots faster than the modem and doesn't get automatically configured. That is, the router is pinging the modem for the configuration info, but the modem isn't ready to provide it. By the time the modem comes up, the router has given up and remains unconfigured. This is why it would be a good idea to plug both of these units into a UPS if you decide to go that route.

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