Asus Laptop WiFi signal & System Restore error 0x80070005

March 28, 2016 at 12:28:12
Specs: Windows 7
It's a known problem by Asus laptops where the WiFi keeps switching off. I tried all the fixes found on the Internet, including removing wireless console 3 which worked for EVERYBODY. But here, nothing works. It switches now off every 5 minutes and I'm at my wit's end! I tried restoring to an earlier point but I got this error twice! (I did switch off anti-virus)
"System restore could not access a file. This is probably because an anti-virus is running. Temporarily disable your anti-virus and retry system restore. An unspecified error occurred during system restore (0x80070005)"

HELP!!!!!!!!


See More: Asus Laptop WiFi signal & System Restore error 0x80070005

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#1
March 28, 2016 at 15:10:35
Some ideas about Sys Restore here:
http://answers.microsoft.com/en-us/...

If you are using Norton look particularly at the answer from robc4029.

Always pop back and let us know the outcome - thanks


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#2
March 28, 2016 at 16:08:59
Hi again hel22.

After trying Derek's fixes, here is another.

0x80070005: Access is denied. You do not have permission to perform the requested operation.
Click Start, Run and type Gpedit.msc to bring up the Group Policy editor. In the Local Computer Policy list, expand Computer Configuration, Windows Settings, Security Settings, Local Policies.
Click on "User Rights Assignment" and double click "Access this computer from the network" and then click Add User or Group. Add the the user name or the group name in the Enter the object names to select area.
Click Check Names to verify what you selected and click OK twice to exit.


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#3
March 28, 2016 at 16:23:36
Just to add that gpedit is not available on Win 7 starter or Home, so if it doesn't play ball that's the reason.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
March 28, 2016 at 16:45:07
Good point Derek.
Here are the specs of hal22's comp.
Operating system : Windows 7 Home Premium Service Pack 1 (x64)

How to Enable “Group Policy Editor” (gpedit.msc) in Home and Starter Editions of Windows 7 and Later
http://www.askvg.com/how-to-enable-...


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#5
March 29, 2016 at 00:08:24
First of all thanks for helping me again John :) and Derek!
My Wi-fi doesn't stay connected long enough for me to answer GRRRR
I hope the system restore will help, otherwise I'll need a new laptop...
Going to try some fixes now.

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#6
March 29, 2016 at 01:40:27
"otherwise I'll need a new laptop"
Shouldn't need to go that far.

Try the fixes in Safe mode.

"I hope the system restore will help"
If you can't get into Safe mode, do it this way.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/c9viJO4.gif
http://fs5.directupload.net/images/...
Start Menu on Lazesoft boot disk
http://www.lazesoft.com/windows-rec...
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...

Plug the usb stick with Lazesoft on into a port & start the comp. Go into the bios & change the boot order to the usb stick.

When it boots to the Recovery screen, go to the far right tab > Repair tools.
Select Command Prompt.
How to Use Windows System Restore from Command Prompt
http://windows.microsoft.com/en-au/...

message edited by Johnw


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#7
March 29, 2016 at 23:38:10
Hi John! For now my wifi got stable again so I'm waiting with the fixes but would you mind explaining to me how to do things in safe mode? No idea how to get into safe mode :)
And could the wifi problem have a root in a virus?

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#8
March 29, 2016 at 23:52:50
"No idea how to get into safe mode :)"
You google everything you don't know, same as I do.
how to get into safe mode windows 7
https://www.google.com.au/?gws_rd=s...

How To Start Windows 7 in Safe Mode
http://www.bleepingcomputer.com/tut...
http://pcsupport.about.com/od/fixth...
http://www.sevenforums.com/tutorial...
http://www.sevenforums.com/tutorial...
http://windows.microsoft.com/en-AU/...
How to start Windows 7 in Safe Mode without pressing F8 button
http://thecustomizewindows.com/2011...

"And could the wifi problem have a root in a virus?"
Anything is possible, lets wait & see, small steps.


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#9
April 1, 2016 at 09:30:25
System restore in safe mode didn't work. Then, I deleted the antivirus and tried again, nothing. I don't know how to delete Windows defender.

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#10
April 1, 2016 at 09:36:29
Ok I disabled defender and trying restore again. Hope it works...

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#11
April 1, 2016 at 10:27:29
Yes, you just disable "Real Time Protection" as you presumably found out.

Always pop back and let us know the outcome - thanks


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#12
April 1, 2016 at 14:40:00
"Ok I disabled defender and trying restore again. Hope it works... "
Fingers crossed, let me have a look at your latest logs, if it doesn't.

Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt)
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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#13
April 3, 2016 at 02:28:58
It didn't work and it updated itself to windows 10, I'm so upset! I hate changes!! Wifi still keeps switching off every 10 min.... And when I put SD card in, computer totally doesn't recognize/see it....
And I can't download programs coz wifi doesn't stay on long enough. I feel like it's time to do a total restore......
And most annoying! I can't scroll anymore with my mouse, how do I get the scrolling option back??

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#14
April 3, 2016 at 05:47:07
Now WiFi doesn't connect at all. I'm about to break my computer.

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#15
April 3, 2016 at 09:37:34
The Wifi issue (if not the rest) could turn out to be a hardware fault.

Always pop back and let us know the outcome - thanks


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#16
April 3, 2016 at 10:02:20
I'm wondering that too. How can I know for sure?

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#17
April 3, 2016 at 10:10:35
Yeah, I have the same trouble. Not easy on laptops so it almost boils down to deciding it must be hardware if everything software has been tried. Hardly a foolproof method.

I wonder if it might be worth trying a USB Wifi dongle instead just to get around the problem.

Always pop back and let us know the outcome - thanks


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#18
April 3, 2016 at 10:32:49
Yes, that will be the last solution grrr

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#19
April 3, 2016 at 10:46:24
Tried a fix and working for now. I'll let you know how long.

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#20
April 3, 2016 at 14:06:32
... and if the fix lasts please let us know what you did.

As regards hardware -v- software, one way to prove things is to try a "Live Linux CD" (or USB drive. These do no disturb your Windows 7 installation but simply boot off the drive and use RAM). Once removed you are back to Windows again. If you have the same Wifi trouble on Linux too then it's pretty certain you have a hardware fault. Otherwise Windows software is most likely.

Always pop back and let us know the outcome - thanks


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#21
April 3, 2016 at 14:13:59
That's what I did.

Run command prompt as admin.
Type sfc/scannow

Restart when done.

I closed laptop now and reopened and wifi still connected! So I'm very hopeful!


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#22
April 3, 2016 at 14:31:48
That's an old chestnut that sometimes comes up trumps. We'll all cross our fingers and toes.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#23
April 6, 2016 at 23:15:18
It's starting to switch off again.. I'm now on windows 10 which is starting to grow on me. But I might look into a new computer......

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#24
April 6, 2016 at 23:19:28
"It's starting to switch off again"

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/Xc9NBsk.gif
http://i.imgur.com/VajIQFA.gif
http://i.imgur.com/TLWWxuk.gif


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#25
April 7, 2016 at 06:47:26
John just to be clear, do I need to download this program? Or just follow the steps in the first pic? Bc I have no wifi and can't download any program.

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#26
April 7, 2016 at 15:26:01
"do I need to download this program?"
Yes.

"can't download any program"
You go to a computer that you can download or ask someone to do so & you collect or they bring it over to you.


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#27
April 7, 2016 at 16:29:08
I managed to download and will do it tomorrow as its late here. Thanks!

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#28
April 8, 2016 at 01:19:16
The first mini scan already tells me there are problems and tells me to fix them. I did, hope that was ok.....

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#29
April 8, 2016 at 01:36:05
"hope that was ok..... "
Without doubt, that's the whole idea of running that program.

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#30
April 8, 2016 at 03:24:30
Not everything is very clear, on step four it says to restart, should I press on the reboot to safe mode or just a regular restart?

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#31
April 8, 2016 at 03:29:23
"reboot to safe mode"
Yes.

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#32
April 8, 2016 at 04:50:18
An hour in almost and still fixing 2 of 34.... How many hours will this repair take?

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#33
April 8, 2016 at 04:53:08
Depends on your comp, 2 is always slow & when you get towards the end, you will find another slow one.

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#34
April 8, 2016 at 05:47:05
Ok, on step 39.... I'm reading that I have to check the task manager to make sure this repair is still working. How do I Open task manager while is this is working?
I really hope it won't take hours because I have to shut off my computer in three hours.....

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#35
April 8, 2016 at 06:09:45
Ok it's done. They say to run the repair again. Without the prescans I guess? And another backup needed? And will it take the same time? Coz then I might wait till tomorrow night.

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#36
April 8, 2016 at 06:21:06
Sorry for the many messages :)
Wi-fi working again but we will see for how long. Startup took AGES and I hope it's only because it is the first time after the repair...

John, please let me know the answer to my previous questions, thanks!


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#37
April 8, 2016 at 16:19:06
"They say to run the repair again"
That is the first time I have seen that message, it is a good sign, I think I remember reading in his ( the author of the program ) stuff, that when things are in a big mess, you will have to run the program again.
It's good to know the program advises you to do so.

"Without the prescans I guess?"
I always like to be thorough & cover all the bases, so I'm not left wondering. I would do it all.

"I might wait till tomorrow night"
Best way.


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#38
April 10, 2016 at 00:53:45
Wifi stopped working...
Didn't do repair again. Windows isn't very very stable after the repairs. Should I risk doing it again?

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#39
April 10, 2016 at 05:08:14
I bought a wifi dongle... Not working very well either. I'm so fed up. Going back to windows 7 to see if dongle works.

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#40
April 10, 2016 at 05:13:13
"Going back to windows 7 to see if dongle works"
Fingers crossed, that will give us a different perspective.

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#41
April 10, 2016 at 05:19:07
I saw wifi and wifi2 so I disabled wifi and wifi 2 started working but terrible speed and on and off. I think it's best to try and go back to win 7. Maybe it's not very compatible with win 10

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#42
April 10, 2016 at 05:20:40
"Maybe it's not very compatible with win 10"
What is not compatible?

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#43
April 10, 2016 at 05:32:12
You do realise Wireless is much slower than a cable connection?

Change Your Wi-Fi Router Channel to Optimize Your Wireless Signal
http://www.howtogeek.com/howto/2113...
Top 10 Ways To Boost Your Home Wi-Fi
http://www.lifehacker.com.au/2012/0...
Know Your Network, Lesson 3: Maximise Your Speed, Performance And Wireless Signal
http://www.lifehacker.com.au/2011/0...
Know Your Network, Lesson 4: Access Your Home Computers From Anywhere
http://www.lifehacker.com.au/2011/0...
TIPS AND TRICKS foR youR NBN CoNNECTIoN
http://www.telstra.com.au/bigpond-i...
Improve Your Home's Wi-Fi Signal With These Router Tips
http://www.ehow.com/how_12340518_im...
Improve Your Home’s Wi-Fi Signal in Five Minutes
http://www.ehow.com/ehow-tech/blog/...

Top 2 Ways to Fix No Wi-Fi Available after Windows 10 Update Issue
http://www.drivethelife.com/windows...


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#44
April 10, 2016 at 05:45:38
Before I check out your links John, I am in middle of going back to Windows 7 and preload wizard is coming up and giving me this warning: all files on your hard disk partitions will be lost during the recovery process.....
Don't tell me I'm losing everything by going back to win7???? I need to press next order cancel, I didn't lose any files by upgrading to Windows 10!

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#45
April 10, 2016 at 05:49:39
How long has W10 been installed?

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#46
April 10, 2016 at 05:54:57
Less than a month. It says asus preload wizard. Should I take the chance and press next?

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#47
April 10, 2016 at 05:58:46
all files on your hard disk partitions will be lost during the recovery process windows 10 back to windows 7
https://www.google.com.au/search?sc...

http://www.partitionwizard.com/part...
http://www.cnet.com/au/how-to/windo...


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#48
April 10, 2016 at 06:05:19
asus preload wizard
https://www.google.com.au/webhp?hl=...

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#49
April 10, 2016 at 06:21:46
My head is spinning. I have no idea what to do. What will happen if I press cancel?

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#50
April 10, 2016 at 06:28:52
"What will happen if I press cancel?"
No idea, I don't even know how you trying to get back to W7.

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#51
April 10, 2016 at 06:36:14
I did it like your links said! It was all working to restore, I went away from the computer, coming back to this. Now I don't know what to press. If I press next, I'll be losing everything that I don't know what will happen if I press cancel....
This is a nightmare

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#52
April 10, 2016 at 06:50:17
I go back, try startup repair, it's always coming back to asus preload wizard.... How can I get around this?

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#53
April 10, 2016 at 06:51:57
asus preload wizard loop
https://www.google.com.au/webhp?hl=...

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#54
April 10, 2016 at 07:07:19
This is all much too technical for me, I don't have another computer and no recovery disks and it looks like I will have to lose everything. I mostly need someone to explain to me in baby language what to do.

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#55
April 10, 2016 at 07:13:07
"looks like I will have to lose everything"
Do you have your product number & the exact version of W7?

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#56
April 10, 2016 at 07:16:17
Forgot, we have the version.

Operating system : Windows 7 Home Premium Service Pack 1 (x64)


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#57
April 10, 2016 at 07:24:09
Yes, and where do I find product version?

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#58
April 10, 2016 at 07:29:47
This is too hard to do tonight, I am stuffed, bed time.

asus laptop product key location
https://www.google.com.au/webhp?hl=...

message edited by Johnw


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#59
April 10, 2016 at 07:42:10
Ok, one last question John, I'm sorry! Should I do the recovery and lose everything?

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#60
April 10, 2016 at 16:05:28
"Should I do the recovery and lose everything?"
Did you locate your Product key?

I would try this way next.

During boot up, tap F8, you should see a screen with this on.

In Windows 7 you will see the following options on the Windows Advanced Boot Options Screen:

Repair Your Computer
Safe Mode
Safe Mode with Networking
Safe mode with command prompt
Enable boot logging
Enable low resolution video (640 × 480)
Last Known Good Configuration (advanced)
Directory services restore mode
Debugging mode
Disable automatic restart on system failure
Disable Driver Signature Enforcement
Start Windows normally

Choose > Repair Your Computer

If unable to get this screen using F8, try this way.

Manually turn the laptop off by holding down the power on/off button.

Wait 30 seconds & turn on again.

Repeat the process up to a dozen times.

Once you get the required screen, click on > Repair Your Computer


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#61
April 10, 2016 at 16:12:01
I did that before and nothing worked, I made a factory reset and my computer is like brand new. Wifi still switches off here and there but goes nicely back on with troubleshooting.

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#62
April 10, 2016 at 16:20:59
"my computer is like brand new"
Yep, that's what it does. Whew.

If you could not locate your product key, this will find it. Make a note for the future.

Free PC Audit
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Free-P...
http://www.freewarefiles.com/screen...
http://www.misutilities.com/free-pc...

Make sure you backup all your important stuff, including address book, once you have finished.


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#63
April 12, 2016 at 06:07:45
Ok here goes. I'm using wireless USB stick bc the wifi adapter is making non stop trouble.

Another question. My computer had never had any problem with heat but yesterday I quickly had to shut down the computer bc it was boiling hot. When I blew on the fan on the side, smoke came out. I just put it on an hour ago and it's warm (not boiling)
Can it mean the HDD is gone? (comp is working fine)
It was always a cool laptop.


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#64
April 12, 2016 at 08:36:04
If you've suddenly run into heat problems and "smoke" then nothing you have done with software in Windows could possibly have caused this. You have run into a hardware fault - pure coincidence, it can happen any time.

What fan do you mean - is it the one on top of the CPU (my guess)? It may be that it was heat and dust rather than real smoke from fire. Make sure that all fans, vents and the CPU heat sink are free from dust (with computer off). Then be sure that all fans are running. After that go here, download and install this program:
http://www.hwinfo.com/
With the computer case back on run the program. It will give quite a bit of info - let us have all the temperatures please.

EDIT:
If you have a heat problem it could cause all sorts of symptoms.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#65
April 12, 2016 at 08:45:27
Thanks Derek. Today the computer is warm but not overheated thankfully. On my computer it's the fan or whatever it's called on the left side. I wish I could upload a pic...
How can I clean the fan from the outside?

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#66
April 12, 2016 at 09:06:37
The CPU fan will be in the middle of the motherboard. There will be other fans, such as front bottom of case and top back (power supply unit). You can load a screenshot here (no account needed), just copy paste us the address (URL) they give you:
http://www.zippyshare.com/

Whatever, it would also be worth letting have those temperatures because what you described sounded mighty weird.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#67
April 12, 2016 at 10:36:20
Ok, I will run the program! Yes, it was very weird! I blew on it and something came out, it looked like smoke but might have been crazy dust...?

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#68
April 12, 2016 at 11:35:05
Wow this program looks complicated....how can I tell you the temperatures??

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#69
April 12, 2016 at 11:47:01
You can tell it to just check sensors. The output shows little thermometer symbols with the temperature against them. If you can find them you could snap the appropriate bits using the inbuilt Snipping Tool - this one:
http://www.pcadvisor.co.uk/forum/wi...
The pictures (snaps) can be put on zippyshare then paste the addresses for us to view.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#70
April 12, 2016 at 12:17:26
I hope I did it right!

http://www111.zippyshare.com/v/7Gyt...


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#71
April 12, 2016 at 12:19:27
Another one:

http://www111.zippyshare.com/v/B7T8...


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#72
April 12, 2016 at 13:11:50
You did just fine. The odd reading on the first one (#70) is a tad cosy but nothing too alarming.

Can you turn the power off then as best you can blow the dust out from the vents and fans. Also the heat sink for the CPU (processor) which will be under the fan in the middle of the motherboard. A small kiddies paint brush can pop through the spaces between the fan blades (but careful not to force them). Use a bit more blow if you have no canned air available. Just do the best you can without dismantling anything.

Let us have that first snap again when you have done. I don't think it was smoke you saw so we can probably breathe out. I doubt your computer would have been working if it was smoke.

Always pop back and let us know the outcome - thanks


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#73
April 12, 2016 at 13:54:29
"How can I clean the fan from the outside?"
https://www.youtube.com/watch?v=74a...

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#74
April 13, 2016 at 03:56:22
Every time I close my computer it tries to install updates. It takes ages and then it says: failure configuring Windows features. Reverting changes, do not turn off your computer. This has been going on for two hours, I need my computer can I just switch it off?? Might be stuck?

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#75
April 13, 2016 at 04:15:44
"Might be stuck?"
Doubt it, not if it is the updates. MS have put their W7 stuff on their slowest servers.

I use this.

Update pack - Simplix Pack to update Win7
http://forums.mydigitallife.info/th...
Latest version.
http://update7.simplix.info/UpdateP...


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#76
April 13, 2016 at 04:17:53
failure configuring Windows features. Reverting changes, do not turn off your computer
https://www.google.com.au/webhp?hl=...
https://support.microsoft.com/en-au...

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#77
April 13, 2016 at 04:26:47
I didn't yet read your links but my computer restarted not long after...
But I can't always lose my computer for 5 hours trying to install updates. It will prob keep trying to install them. I checked and mostly its IE security updates that fail...
And now computer is sluggish. I thought with a factory reset all my troubles will be gone...........
(going to check out your links now John)

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#78
April 13, 2016 at 04:30:13
"It will prob keep trying to install them"
Turn off Auto updates.

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#79
May 5, 2016 at 00:21:43
Even with a new install, it makes problems non stop. Wifi not working (even with a dongle) so I gave up and ordered a new laptop...
Hope it works well!
Thanks for all the help John and everyone else!

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#80
May 5, 2016 at 00:31:24
"so I gave up and ordered a new laptop"
Always good to have a spare comp hel22.
You will now if it was a problem with the comp or other.

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#81
May 5, 2016 at 02:10:24
All other devices work fine with my Wi-fi so I guess it's the computer...

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#82
May 5, 2016 at 03:04:03
If you don't mind, can you upload SS ( screenshots ) of everything Slim finds.

I use SlimDrivers on every comp I work on.
http://www.softpedia.com/get/System...
http://slimdrivers.com/
http://i.imgur.com/iXZx7kX.gif

Upload using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif


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