am able to ping but not the intern

January 26, 2011 at 04:25:33
Specs: Windows XP, 512
I am able to ping the loopback address ( but a technician is telling me that the network card is faulty. I have tried to install ethernet controller but still it is not installing. My OS is windows XP and the PC is HP 5100SFF

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January 26, 2011 at 04:32:17
Look in devicemanager.
Is there a yellow ? or red ! listed against Network Controller?

Did the technician you mention have access to the machine or was the advice based on a verbal description of your problem? Did this machine ever work properly and fail at some point or is this a fresh install of the operating system? Do you have the correct chipset & other drivers either on CD or by download from HP?

What is the history of the machine? Could there be a bios setting that is disabling the onboard NIC?

Goin' Fishin' (Some day)

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January 26, 2011 at 05:02:45
The fact that you can ping means nothing; that's a local address and doesn't use the ethernet card. There is certainly something wrong with your ethernet setup, could be hardware, could be drivers, could be software configuration. But if a technician has looked at it and tells you it's a faulty card then I'd be inclined to believe him. New cards cost about $20.

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January 26, 2011 at 05:13:31
Pinging is not completely useless. It does tell you if the IP/TCP stack is installed properly.

The next stage is the got to command prompt and type ipconfig /all. That will give you all the information you need providing you know how to interpret it.

Ping the computers IP address, That will tell you if the network card is working correctly or not, that is if there is a meaningful IP address there is the first place.

The next thing is the gateway address and the DNS address.


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