adtran 3200 router not connecting to the inte

December 6, 2010 at 18:09:31
Specs: Windows 22.05.2010
I just got called about a problem that school is having. They just bought a Adtran 3200 router and they installed today. They are able to get the computers to print to the printers, so thats telling me that they have it working somewhat. They are unable to get to the internet and they are stumped. Is this Adtran 3200 router different from the Cisco routers? Can I still get into it like a Cisco router? I have never worked on a Adtran 3200 router. From what I have read they probably have it as a DHCP server and they already have a Dell 2850 as a DHCP server. Any help would be appreciated. Is there anything that I should be looking at when I get there.

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#1
December 7, 2010 at 07:33:52
They are able to get the computers to print to the printers, so thats telling me that they have it working somewhat

Yep, that tells me they have the LAN side of it working

They are unable to get to the internet and they are stumped.

Did they follow the setup guide for this router?

Is this Adtran 3200 router different from the Cisco routers?

Good question. Did you research the Adtran 3200 on google to find out? If I were you, that's where I'd start.


I have never worked on a Adtran 3200 router.

Me either which is why I mentioned researching it in google. As I said before, if it were me, I'd start by finding out what I'm dealing with in regard to the hardware and it's capabilities.

From what I have read they probably have it as a DHCP server and they already have a Dell 2850 as a DHCP server

It's not uncommon for people who don't really know what they're doing to make this same mistake.

Any help would be appreciated. Is there anything that I should be looking at when I get there.

Well, with regard to "help" I would suggest you never let someone who doesn't know what they're doing touch something like this again in the future. Only let qualified people do this type of work. Also, when purchasing new hardware, it's always a good idea to get yourself familiar with it before attempting to deploy it.

I would wager a guess that this Adtran 3200 is not comparable to say a Cisco 2800 or 2600 router. I suspect it's a SOHO router (SOHO = Small Office/Home Office). Chances are that unit came with a setup guide which you will want. If whomever attempted to set it up for you tossed that guide out, chances are you can get another from the manufacturer's website.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
December 7, 2010 at 19:45:57
Thanks Curt,
And you are right about an inexperienced person working on this type of hardware. The school did not want to spend any money when the IT guy left them so they have a school teacher doing the job. They say that they have the installation cd, this will help. I have found on google, that if worse comes to worse, I can download some software and it will run like a Cisco router.
I will find out tomorrow.
Again thanks again

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#3
December 8, 2010 at 12:17:53
Ouch!

Good luck and I hope you can get it all straightened out.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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Related Solutions

#4
December 9, 2010 at 17:50:43
Hey Curt,
Just to let you know that somebody was working in the room where the router is located and changed the cables. The cable they put in had only 4 wires connected instead of the usual 8 wires. Just have to laugh. But still that router is not big enough to handle the bandwidth and I cannot get into it because somebody has changed the IP address.

Tony


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#5
December 10, 2010 at 07:21:51
I cannot get into it because somebody has changed the IP address.

Easy enough to figure this one out. Connect to a LAN port with a client set to DHCP. Once connected, open a Command Prompt window (Start >> Run >> type cmd hit Enter) and run the following command:

ipconfig /all

The "Default Gateway" IP will be the LAN address of the router. Type that in the URL field of a web browser to connect to the management interface.

Keep in mind, whoever set that router up probably password protected it (if they had a brain, which after your last response I have to wonder......lol). If you have to, reset the router to factory defaults and reconfigure it. The setup guide should tell you how to reset it. Most of the ones I've worked on lately require you to press and hold the reset button for 10 seconds with the unit on. Then, let it reboot and it should be reset.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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