Solved can't login after uninstalling Novel client

Hewlett-packard Deskjet 6127 inkjet prin...
March 21, 2016 at 22:04:12
Specs: windows XP, 2GB RAM
I have an old laptop with XP that used to be my work laptop. I dug it out the other day hoping I could set it up to do small stuff with. I started getting rid of all the work software that I would no longer need. Here is where I messed up. I uninstalled the Novel Client, but did not uninstall Zenworks first. Now I can no longer log in. I get to to a Zenworks dialogue that tells me to do cntl_-alt-del but when I do I get a policy company policy message and when I click OK it just goes back to the Zenworks dialogue.

I tried booting in safe mode and I got to an actual id/password screen, but the ID/password I was able to log in with last night before I started uninstalling things, doesn't seem to work anymore.

Anything I can do or is a lost cause?


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✔ Best Answer
March 22, 2016 at 17:51:25
It is probable that being an old work computer that the hidden administrator account was locked down.

There are other methods you can try though such as ophcrack which is a brute force password tool.

http://ophcrack.sourceforge.net

Or alternatively you can use a Linux distro such as backtrack to reset the password. Backtrack is no longer supported but it will still get the job done. I have had more success with this but it is a more involved process:

Backtrack:
http://www.backtrack-linux.org

Download options:
http://www.wirelesshack.org/backtra...

YouTube tutorial:
https://m.youtube.com/watch?v=JIeJk...

Please don't install backtrack, you need to run it as a live CD.



#1
March 22, 2016 at 06:16:27
In safe mode when you get the username / password prompt try putting in Administrator as the user and leave the password field blank. Hit enter.

Also try activating the hidden administrator account in "safe mode with command prompt" if that doesn't work using the Administrator to log in with a blank password field.

If you can gain access to the computer in safe mode as administrator you will be able to reset user account passwords.

Many XP computers came with a restore partition also. You may be able to restore the PC to factory condition if you want to start fresh with the computer.

message edited by btk1w1


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#2
March 22, 2016 at 13:19:39
Thanks btk,

I will try it when I get home.


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#3
March 22, 2016 at 16:54:44
Hi,

Administrator with a blank password did not work. I am not sure what you mean by activating the hidden administrator account. I booted up in safe mode with command prompt, but I end up at the same login screen as I did with just lain safe mode.


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Related Solutions

#4
March 22, 2016 at 17:51:25
✔ Best Answer
It is probable that being an old work computer that the hidden administrator account was locked down.

There are other methods you can try though such as ophcrack which is a brute force password tool.

http://ophcrack.sourceforge.net

Or alternatively you can use a Linux distro such as backtrack to reset the password. Backtrack is no longer supported but it will still get the job done. I have had more success with this but it is a more involved process:

Backtrack:
http://www.backtrack-linux.org

Download options:
http://www.wirelesshack.org/backtra...

YouTube tutorial:
https://m.youtube.com/watch?v=JIeJk...

Please don't install backtrack, you need to run it as a live CD.


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#5
March 22, 2016 at 18:25:35
Okay I will see how I make out

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#6
March 22, 2016 at 18:27:12
I am guessing I should download ophcrack livecd, since I can't get in and this CD will allow me to boot from it?

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#7
March 22, 2016 at 21:24:40
Hi,

That worked. Although it did not find an Administrator ID on the machine, it found one with my employee ID and one with my name. I am now able to log into Windows in safe mode. The problem is now I tried to uninstall Zenworks and it tells me that the wndows installer cannot be accessed and that this may happen if you are logged in in safe mode, which I am. If I log into Windows normally I never get a login dialog box to put an ID and password in.


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#8
March 23, 2016 at 05:04:50
Try hitting Alt + Ctrl + Del twice to see if the login dialogue box comes up.

Good work on ophcrack. Sorry been a busy day for me but you got it sorted.

In safe mode you can try using system restore to a date prior to the incomplete uninstall procedure. It might let you have another crack at it. Also using revo uninstaller could be worth a shot.

If the computer is no longer for work purposes have you considered a factory restore? It may have a restore partition. This will let you start with a clean slate. Of course all personal software and files will be gone though because it will be in an out of box state.


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#9
March 24, 2016 at 15:08:36
Some great ideas btk. I will try some of them. Don't be sorry. i have a day job too and other things and can't always get back tot he things I really want to do lol

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#10
March 27, 2016 at 12:11:43
Hi btk,

I was able to do a system restore to before I uninstalled Novel Client. This time I uninstalled Zenworks first and then Novel Client. Now I can log in properly. I am having other problems but will submit a different post for them. Thanks so much for your help.


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