Solved trouble resetting password no terminal option in recov mode

February 18, 2017 at 10:28:47
Specs: MAC OS, intel
Hello,

I have just acquired a macbook pro, its approx 3 years old and in mint condition. The model number is A1398 and the EMC number is 2512. I cannot get passed the login screen on either account (there are two), assuming one is admin, and I cant get the password as my buddy whos pc it was passed away.

I was told to hold command and R while booting up and it does bring me to recovery mode. I was told to go into utilities and there would be an option for terminal. To click that and type resetpassword. There is no terminal option. Some items are grayed out. On top of that, if i boot into single user mode (command + s) it breifely shows text but i dont get to the Root# i get to to the regular login screen.

What am I to do?

Matthew Keegan
CCNA Certified
Network/PC Technician
Computer Repair Guys c
EatonTown, NJ - www.computerrepairguys.com


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✔ Best Answer
February 21, 2017 at 08:17:45
A chat with my local Apple-land types tells me that you can simply re-install an OS afresh; that will generate a totally new user setup - meaning the original (for your late brother) will no-longert be applicable. However.. The techie did advise you have a chat with Apple support (via the phone) as they will likely be very helpful and give you better step by step guidance.

Also the links here (via a google trawl) may be of interest/use -

http://tinyurl.com/gpzj7ke

And this stream in a slightly different vein may be worth to check out too:

http://tinyurl.com/hkpoga7

There are excellent guides and general info about the whole Mac boot up and recovery options... in some of the links immediately above.

But a phone call to Apple support might prove just as beneficial and easier?

Incidentally in Sierra (the latest version of Mac OSX) terminal is buried with the utilities drop down on the menu bar...

This link (Sierra related) may be of use...

http://tinyurl.com/jaqegao

And there is way to rest the user password via Recovery Mode; there are several guides out there. Run a google trawl/search using the string:

"how to reset user password using recovery mode Mac OS X" (no " " of course)

and you get several; from bona-fide resource for Mac systems. Possibly they may resolve it all for you...

message edited by trvlr



#1
February 18, 2017 at 11:19:33
We won't help you to gain access to user accounts created by someone else, it's against data protection laws.

Factory Recovery/Reset, then create your own new account.

Any existing accounts and data will be erased. Follow this guide:

http://www.tomsguide.com/faq/id-233...


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#2
February 18, 2017 at 15:21:28
Resetting to factory state would allow you create a new account etc; but I'm not sure if Apple will allow you to use it to access apps store etc...; as the current (now deceased...) owner is likely registered as the lawful owner. And you may not be recognised by the Apple security systems?

Might be useful to chat with your local Apple-land techies (the loca Apple store) to se what they say and can advise?

If there is stuff (typically photos) on the hard drive that you'd like to recover, that can be done - using another computer in the process.

But first check with Apple to see what they can offer/advise.

The situation you describe is not new; as sadly people pass on and leave no info re' accessing their computer kit... Understandable to some degree; but useful nonetheless to have a means of allowing one's survivors access when one is no-longer about?


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#3
February 18, 2017 at 16:36:31
I am teyong to do a factory reset the only option for that is reinstall osx but wont that kust write the os over current settings and still give me the pw issue? His father gave me pc and gave me permission to use it however i need. What ia thia i heard about pulling ram out qnd booting up?

Matthew Keegan
CCNA Certified
Network/PC Technician
Computer Repair Guys c
EatonTown, NJ - www.computerrepairguys.com


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Related Solutions

#4
February 21, 2017 at 08:17:45
✔ Best Answer
A chat with my local Apple-land types tells me that you can simply re-install an OS afresh; that will generate a totally new user setup - meaning the original (for your late brother) will no-longert be applicable. However.. The techie did advise you have a chat with Apple support (via the phone) as they will likely be very helpful and give you better step by step guidance.

Also the links here (via a google trawl) may be of interest/use -

http://tinyurl.com/gpzj7ke

And this stream in a slightly different vein may be worth to check out too:

http://tinyurl.com/hkpoga7

There are excellent guides and general info about the whole Mac boot up and recovery options... in some of the links immediately above.

But a phone call to Apple support might prove just as beneficial and easier?

Incidentally in Sierra (the latest version of Mac OSX) terminal is buried with the utilities drop down on the menu bar...

This link (Sierra related) may be of use...

http://tinyurl.com/jaqegao

And there is way to rest the user password via Recovery Mode; there are several guides out there. Run a google trawl/search using the string:

"how to reset user password using recovery mode Mac OS X" (no " " of course)

and you get several; from bona-fide resource for Mac systems. Possibly they may resolve it all for you...

message edited by trvlr


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