Thunderbird mail app deleting messages on Hotmail server

January 23, 2020 at 10:03:14
Specs: Mac Mojave, 16Gig
I've started to use Thunderbird mail app (Mac systems). As I'll be going over t Mohave (at least) very shortly and it doesn't like Outlook 2011, I have to find an alternative mail app - hence T-bird.

I've set it to be pop3 (I "prefer" pop3 to imap...); and set the server options in T-bird t leave messages on the server. Plain and simple

Messages are download the moment they arrive in hotmail account (presumably on M$ servers) and never appear in hotmail inbox folders. I sent a test message and monitored hotmail (aka outlook.com) web server to see if it arrived ok, however briefly. It never appeared there but T-bird downloaded it instantly..

Seems to have been going for about six weeks by the looks of it. I happened to login to web server today to double-check/search for an old email; and discovered no new mail in inboxes for last 6 weeks or so there; but all are in T-bird email inbox...

Older emails - prior to say 6 weeks ago - are still on the server.

What's going on here?


See More: Thunderbird mail app deleting messages on Hotmail server


#1
January 23, 2020 at 14:21:11
Think I fixed it; or at least discovered what was happening to create the situation described above.

Some of the filter settings in Hotmail (on the web) had been reset, or changed; presumably by M$...? I certainly didn't make them. Essentially the order in which messages are displayed it seems they weren't in newest first etc..

I reset the "filter" to be: all, by date, newest first.

They weren't, thus giving the situation as above.

Hopefully all will remain as they are now...


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#2
January 23, 2020 at 14:35:50
"I "prefer" pop3 to imap"
Ditto

"and set the server options in T-bird t leave messages on the server"
Also the 2 default settings under that, I leave checked.
1st one is still at the default, 14 days.


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#3
January 23, 2020 at 15:28:52
Yes that’s wot I’d dun... but the illusion (as it now appears it was) was that messages for the last six weeks or so, and ongoing, were being deleted from server. Other than I leave the two lower options unchecked, so as to leave copies of all mail on the server, as well as downloading them

What tipped me to go hunting in hotmail settings was seeing the inbox indicate a new message therein, but couldn’t see it.

Oddly the indication then disappeared, presumably after T-bird downloaded it? Nonetheless once I had settings retweaked as earlier post, I could see all messages including that last one on the server.

T-bird is a nice application, but one has to be very aware of its default settings when creating an account within it. Otherwise one will find (all) messages on the server deleted after 14 days, unless one is very aware of that server setting in T-bird.

Its delete duplicate messages add on is handy. Pity there isn’t one for Office Outlook.


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#4
January 23, 2020 at 15:50:28
If you find yourself wanting an alternative, I use gmail & have the server page in my browser, open all the time.
Everything stays on their server, unless I instruct it in their settings to do otherwise.
Never see any junk mail.
If I ever want to go back to old emails, I setup an temporary IMAP account & it will find them.

message edited by Johnw


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