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stop norton startup pop up window on mac

July 20, 2012 at 18:34:59
Specs: Macintosh
Dear Tom's Guide

I will copy my unanswered letter to Norton (copied below) for your help in getting some information from Norton or from other members of regarding the very annoying "pop-up" window and message about renewing my Norton anti-virus application. I have already renewed the subscription to the periodic anti-virus definitions but the pop-up window keeps appearing each time that I start up the computer.

Thank you, vnhs54


Dear Norton,

I cannot find any way to cancel the automatic renewal feature for this software.  Your instructions for doing so only go to a "dead end" and are not accurate as seen on the screen.  I am getting very annoyed at the pop-up window that appears every time that I start up my computer.  I want to make the necessary change to prevent that annoying pop-up to stop.  Your instructions for doing that as shown on your web site do not result in the ability to make any changes. 

The version of Norton Anti-Virus for Mac that I have now is 11.1.2 (17). I have an iMac Intel Core Duo running on OS-10.6.8 "Snow Leopard" system.

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July 21, 2012 at 03:26:54
The Windows version of Norton Antivirus doesn't do that - I never get a pop-up renewal reminder when Windows starts so it's evidently different on a Mac for some reason.

Not familiar with Macs but there must be some way to selectively disable items that start automatically every time you start up, just like you can disable them on Windows. I suggest you read up on how to do it with a Mac. This may help:

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July 21, 2012 at 07:06:07
Phil22, thanks for your reply. On a Mac, you can select the account used (mine, for example), on System Preferences so that any application that you normally want running when you are using the Mac can come on automatically when booting up. With Norton Anti-Virus, that is not necessary because it is always on "in the background" when you boot up the Mac. If you want to activate other functions of Norton, then you can start up the application in the normal way. There is no way, that I know of, to keep Norton from running automatically unless the whole application is removed by the de-install processes available. Of course, if you de-install Norton, you are left with no anti-virus protection unless there is another non-Norton anti-virus application available and installed (which I may eventually do anyway). This annoying daily (or more often) reminder to send them more $s every year in order to use the Norton Anti-Virus application is a real nuisance, especially after spending the big bucks to get it in the first place. I did not do that this year because I already know of another very good free anti-virus application for Macs that I will probably install and activate pretty soon if I can't get rid of the annoying Norton popups. Thanks again for your answer.

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July 21, 2012 at 07:51:40

Googling is quicker than waiting for an answer....

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July 21, 2012 at 09:09:53
Hi Jolicloud, thanks for your advice. I am very aware of Avast as a substitute for Norton Anti-virus and I may dump Norton and go for Avast. The other one (clamxav) is news to me now but I will check it out. I still would prefer to continue with Norton since I have used it for quite a few years and feel confident with it. But, I can't indefinitely put up with the annoying pop-ups, especially when I have already activated the virus definitions feature for another year from their web site and the new expiration date in 2013 shows up on the application window when it is totally activated.

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July 21, 2012 at 10:04:52
Personally I would never use Norton, I gave up on Synaptic products a decade ago because of bloat and the heavy handedness of their software.

Saying that I never have had any Anti-Virus Software on my current and previous PPC Macs, though ClamAV would be my choice if ever needed...

Googling is quicker than waiting for an answer....

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