outlook 2011: can't delete file from outbox

February 19, 2011 at 08:02:59
Specs: Macintosh , 2.93 GHz/256 KB
I have Microsoft 2011 for Mac. Yesterday I tried to attach too many/too large files to send via Outlook email.

This email is stuck in Outbox. I have tried several suggestions I found online, but nothing is working.

When I try to move the file from Outbox to Draft folder while offline, Outlook won't execute unless I am online.

It has even affected (I think) the speed of my Internet connections. Pages are loading much slower since this SNAFU.

Please, someone, HELP.

See More: outlook 2011: cant delete file from outbox

April 5, 2011 at 22:21:25
just so you know

I am having the same enraging problem

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April 6, 2011 at 06:59:23
So sorry to hear that!

I actually broke down and called Apple Help Line and they walked me through a solution. It was awhile ago, so I don't remember the step, but it only took a minute. Here's their number: 1-800-692-7753.

Hope this helps.

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April 12, 2011 at 17:22:13
What I had to do was go into the Outbox and open the email with the huge file. I deleted the file and closed the window; hit save as draft (I think) when the message appears. Because it still needed to send and it was an important information I deleted who I was sending it to and put my own email address in so I didn't look like a fool sending an email without a document.

Hope this helps!


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April 13, 2011 at 22:09:59
Thank you, hockeycat20.

Office 2011 has been an increasingly big pain to work with...I switched to Mac this year to get away from Microsoft's shenanigans and they still are causing me grief. This suite is so poorly designed, it's scary.

Thanks again for the good help with THIS problem.

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June 28, 2011 at 11:15:31
Thanks hockeycat20,

i was having the same problem!

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August 16, 2011 at 06:45:37
I had the same issue and just figured it out.

1. Click the Outbox button.
2. Right click the email you are trying to remove from outbox
3. Click Attachments, then Remove All
4. Delete email

Hope that helps!


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September 5, 2011 at 21:47:01
I am not sure if you figured out how to resolve this, but what worked for me was as follows:

Click Outlook menu option (upper left corner)
Click Work Offline
Close and quit Outlook
Verify Outlook is still offline
Press and hold the Shift button and press the delete button

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