Solved new password for macbook account

July 18, 2013 at 09:15:13
Specs: Macintosh
my daughter gave me her macbook,every time i want to install updates etc a sign comes up in a window that says "enter password for the account"my daughter can not remember her password.How do I cancel the password and add a new one

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July 18, 2013 at 14:24:32
✔ Best Answer
You can't cancel the message or change the password without knowing the original password. If you click System Preferences / users and groups, see if she used a Hint to remember the password. If she can't remember it, you'll have to call Apple support and prove ownership. Good Luck.

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