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my canon printer wont print

April 28, 2011 at 21:39:02
Specs: Macintosh
I have replaced the empty ink carton with a refilled carton and my printer will not print at all. "Ink Info Number : 1688 The following ink has run out. "Color<CL-31>" Replace the ink cartridge." keeps appearing and do not know how to tell my printer that it has ink and can print.

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May 7, 2011 at 10:49:35
Welcome to the Mac forum and thank you for posting! :)

I apologize about the delay in getting to your question--however, could you make sure that you seated the cartridge correctly? Also--rather than manually refilled cartriges, it may be entirely possible that your printer looks at the model number of the cartridge--try purchasing one from Wal-Mart,, Canon, or other locations.

If these two solutions do not help, you may have a problem with the printer, and will need to call Canon Support to get it repaired if under warranty. Let me know if there's any questions you may still have regarding your printer. Thank you for allowing me to help you--it's been a pleasure to assist you today. :)

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