Solved Mail sending out Messages

Apple Imac mc511ll/a desktop computer -...
February 21, 2014 at 09:17:38
Specs: Macintosh , Mac 8 gig
Outlook on Mac sending out messages inviting people to open a link. Sophos Mac Scan done, 2 trojans gone but still problem. hacked on the net? Bot?

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✔ Best Answer
February 23, 2014 at 03:54:25
If Mac Mail is using the pop3 account details likely it is still a problem with that Hotmail account?

Best I can suggest is you create a new account, and advise everyone appropiately to use that new account - only.

Ensure you do not use the old account to advise them of the new...; other than to say they will shortly hear from you via another account. But do not give "any" details of the new account in the advisory sent from the old.

Include a full stop at least in your new account name, and maybe a numberor two (not sequential numbers) - and not your birthdate either...

e.g. abd.def@hotmail.com or abc.246@hotmail.com

Possibly inlcude other non alpha numerics in the user/account name too - if permitted...?

Also install and run Avast for Mac OS. There is freebie version. Let it scan system fully.

You may find it will block access to Outlook though... I have on Mountain Lion and awaiting advice from Avast about it. MeanwhileI have disabled Its mail protection option and thus can access Outlook OK. It is generally felt that there is no need of mail protection within the Mac environment...

I think your problem is within Hotmail somewhere... And as above best option is a new account with a more complex user name and password.

And again try/use on of the freebie Office suites that are compatible with M$ Office as pirating invariably brings problems anon. And who is to say the problems you have are not a consequence of your current software... Who know what's been buried within it, or what vulnerabilities have been exploited in your case; and to which resolutions from MS you can't access?

message edited by trvlr



#1
February 21, 2014 at 16:23:26
Ensure your computer is connected to the internet - preferably via ethernet/cat-5 - then download and run adwcleaner, followed by malwarebytes. Run these two in that order. Again let them scan fully, and fix/clean out anything they find.

Then see if the problem is still there?

http://www.bleepingcomputer.com/dow...

http://www.filehippo.com/download_m...

message edited by trvlr


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#2
February 21, 2014 at 17:52:34
Malwarebytes for mac? I didn't realize.

are you sure it is being sent through your outlook and not you account?

you could delete the original account and reset up the profile after changing the password on a separate computer online.

http://www.sophos.com/en-us/product...
::mike

message edited by mikelinus


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#3
February 21, 2014 at 18:34:26
Thanks guys

When I do open the bad link, it takes me to Diet Pills.

Yes, it maybe is in my hotmail account rather than outlook. Can I use my Ipad to change the account details? I don't have another PC. Im in Thailand. I have heard that Ipads are impossible to corrupt unless you jailbreak them.

How do I change the hotmail account? I need to keep the same handle xxx@hotmail.com if I can, because of work.

I have shut, but not removed, Outlook--because mail for Mac, which is the same handle xxx@...., does not seem to send out these msgs.

Sophos is good but showed 2 unrelated trojans, now clean.

Malwarebytes I did nt think u can use for Mac

Eddy


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Related Solutions

#4
February 21, 2014 at 18:46:59
Similarly, ADW from Hippo and other sites (mentioned above) seems to be for all versions of Windows but not support Mac.

Eddy


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#5
February 21, 2014 at 18:55:37
Apologies, I was less than clear. I ment to change your password online. Your iPad should be a good choice, as long as you change it .
I would check to ensure that the software updates for the system are done
you might ensure that you have this patch
https://technet.microsoft.com/en-us...

for the out look profile you might look at the second post
https://discussions.apple.com/messa...

::mike


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#6
February 22, 2014 at 02:04:50
Mmm... As i finished my hot choccy last evening in bed realised this was referring to Mac Outlook... There are very few malware cleaners "out there". Mainly as until recently there were few, if any, such issues. But there have been on or two tried in the last yearor two; nothing as major as with Windows...

There is a malwareware utility for Mac, but haven't tested it... I found a reference to it during a google trawl recently...

I've had similar emails sent to myself, allegedly from my, and one or two other friends' hotmail accounts various. My feeling is that your account has been spoofed. At the least change your password(s) to something a wee bit less easy to crack. Also if/when creating mail accounts (in the future) include a full stop somewhere in the account name part - e.g. Abc.def@hotmail etc, and similarly with other accounts - yahoo,gmaill etc... It makes it a lot harder to hack the account, to spoof etc. too...


message edited by trvlr


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#7
February 22, 2014 at 08:35:25
Thanks again. You guys know a lot.

I can get the patch for W MacOffice 2011 but I am running a pirated. Many of us in Thailand do, rather than pay 200 bucks for Office. Actually, I recall that the pirate itself has been fine for 3 yrs, and it has even accepted some patches (not sure!). Anyway, it doesn't get recognised by the suggested patch. I need Word and PP so I keep Office for Mac. Somebody said that I have a Word macrovirus but that makes no sense to me

It appears that Mac Mail doesnt send out this crap to my contacts. So, I will also close down but not erase Outlook--is that OK? while I find a solution. I dont like Mac Mail so much, but I guess I will make do with it. Odd that mail from MacMail does not do this to me or send it out the bad mails.

If I have been hacked on the net and my hotmail has been spoofed (rather than something getting in to my Mac, which is hard), can I change my password via hotmail? web page or Windows page? Microsoft sent me a mail about 3 yrs ago saying that I had been spoofed or corrupted and made me change my password (yes, I was running a pirate copy of MacOffice then as well).

Not sure how to proceed. I am not a real expert, just a good home user.

Thks

Eddy


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#8
February 22, 2014 at 09:40:40
You can login to your Hotmail and change the password as per norm. As I suggested above make it a mix of letters and numbers; and I think you can also use full stops and other "character/symbols" too….

If you can't use the latter then Hotmail will tell you when you try to create a password using any of the disallowed characters etc.

This may be useful reading too?

http://windows.microsoft.com/en-GB/...

There are various Mac compatible "free" M$ office equivalents "out there"… Perhaps time to have a look at some of them and test them out? Those who use the Windows versions are very happy with those.


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#9
February 22, 2014 at 11:25:46
Hopefully its resolvable. Unfortunately, I am unable to assist with pirated software, as it goes against the sites policy. so I am no longer following the topic.

best of luck,

::mike


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#10
February 23, 2014 at 02:06:08
Thanks.

I was wrong. Mac Mail is now starting to send out stuff. I know, because some are coming back as "not delivered".

One person who complained--but is an important colleague--is now contacted from me using my gmail, as she insisted.

I changed my password in outlook options, but the spam is still going out.

Unsure what to do.

Sophos shows nothing inside the Mac itself.

Eddy


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#11
February 23, 2014 at 03:54:25
✔ Best Answer
If Mac Mail is using the pop3 account details likely it is still a problem with that Hotmail account?

Best I can suggest is you create a new account, and advise everyone appropiately to use that new account - only.

Ensure you do not use the old account to advise them of the new...; other than to say they will shortly hear from you via another account. But do not give "any" details of the new account in the advisory sent from the old.

Include a full stop at least in your new account name, and maybe a numberor two (not sequential numbers) - and not your birthdate either...

e.g. abd.def@hotmail.com or abc.246@hotmail.com

Possibly inlcude other non alpha numerics in the user/account name too - if permitted...?

Also install and run Avast for Mac OS. There is freebie version. Let it scan system fully.

You may find it will block access to Outlook though... I have on Mountain Lion and awaiting advice from Avast about it. MeanwhileI have disabled Its mail protection option and thus can access Outlook OK. It is generally felt that there is no need of mail protection within the Mac environment...

I think your problem is within Hotmail somewhere... And as above best option is a new account with a more complex user name and password.

And again try/use on of the freebie Office suites that are compatible with M$ Office as pirating invariably brings problems anon. And who is to say the problems you have are not a consequence of your current software... Who know what's been buried within it, or what vulnerabilities have been exploited in your case; and to which resolutions from MS you can't access?

message edited by trvlr


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#12
February 23, 2014 at 04:07:11
Thanks

How do I set up a new account and transfer contacts?

I have changed the pasword in Outlook options but it seems to be acepting my old pw.

eddy


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#13
February 23, 2014 at 07:09:57
Are you referring to MS Office/Outlook as to where you changed the password?

You change the password for the Hotmail account you're accessing via MS Office\Outlook on the hotmail site - in your account details there.

Then you have to update/correct/enter the new one in MS Office\Outlook account details on your computer.

If that resolves the problems for you then likely no need to create a new account - yet…

If it doesn't… then simply create a new account - although it will now be an Outlook.com account as MS have moved al accounts on Hotmail over to Outlook.com; but for now "old" hotmail accounts will still be "Hotmail". However I don't think one create a a new Hotmail account - only an account in Outlook.com (NOT to be konphused with MS Office\Outlook app).

How you migrate contacts to new account…? Never having done it I can't say in any detail… Possibly Outlook.com faqs and/or forums there (and the support area) may help? Otherwise it's a manual build of the same data on your new Outlook.com account.

And again I encourage you to go "legal"; either license your MS software - or download/install/run the freebie equivalents… If you stay in the outer-world you will get more problems in due course, as you will not be upto date with bug/security fixes etc.; and already you may have been a victim of some of them with regard to the problem you're dealing with now?


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