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Inactive try again in one hour

March 28, 2017 at 18:33:06
Specs: Macintosh
My mother-in-law (in Brazil) is getting an, 'Inactive try again in one hour' icon on her iPad screen, this is basically her life and lifeline to us here in the states and I cant seem to figure how to fix it from here in New Jersey. We tried a hard reboot to no avail...can anyone help, desperately trying to get her iPad up and running again. Thanks much in advance,
Bob Morristown, NJ

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March 29, 2017 at 04:14:48
Try a reset:

Hold down the on/off switch and the Home button simultaneously until you see the Apple logo (Ignore the "Slide to power off" text if it appears).

A Reset does NOT delete apps, photos, movies, music or any other data.

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March 29, 2017 at 13:20:05
Thanks for your response, we tried this but it seems that her iPad is locked...she 79 very sweet, but not computer savvy, she may have accidentally typed the wrong password or something, she just doesnt know. I tried to erase it (it still shows up on my 'find your ipad') but it isnt connecting to her tough to fix when your 6000 miles away and cant really communicate...If you think of anything, please drop me a line. Much thanks,

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