Solved How do I rescue external HDD damaged from dropping?

February 19, 2015 at 18:53:12
Specs: Macintosh
I dropped my WD passport external hard drive and it lights up like its working and it sounds like its working but it no longer shows up on my desktop

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✔ Best Answer
February 21, 2015 at 12:20:22
With the drive attached to your Mac you're saying it does show in the Devices listing but then shows as not accessible?

Whether or not you manage to access/recover data on either partition, I would seriously consider replacing the drive and trashing the "dropped" drive. I wouldn't trust it for anything serious after what may have been a "serious" fall/hard landing etc.."?

I have a similar WD drive (the Elements model) - for the same TimeMachine use on my Macbook Pro. I have it protected in a padded case when on the road/traveling about.

This is the case; and I can seriously recommend it.

http://tinyurl.com/n3lzscd (Obviously it's from the Amazon.co.uk site but is more than likely available from Amazon.com too)

The drive fits nicely/snuggly into this case; and does protect it reasonably well from typical knocks/drops from a modest height... Although you may need to double check the case will accommodate the Passport drive; as I think the Elements and Passport are slight different sizes? There will almost certainly be a case of the Logic series that will accommodate the Passport drive.

Back to your possibly inaccessible TimeMachine partition... Have you tried any of the file recovery software? That you can access the other partition and not the Time Machine one is a little odd; as if the other partition survived the accident I can't see why the TimeMachine one didn't survive as well?

Besides TimeMachine backup for my Macs, I also like you have data itself saved/copied elsewhere. And also an image of the system via Carbon Copy Cloner (to DVD) should I need it...



#1
February 20, 2015 at 00:42:50
The shock of it being dropped has probably damaged the internal electro-mechanical system, and may also have caused the read/write heads to crash in to the data platters.

Put it down to bad luck & replace it for it will never work again whatever you try. It's permanently damaged.

message edited by phil22


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#2
February 20, 2015 at 08:58:08
phil22 is probably right, but you can still try a few things. I know squat about Macs so I am moving this thread to the Mac forum.

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#3
February 20, 2015 at 12:41:55
Try the freezer test... Wrap drive in paper towel. Place a plastic bag such as a sandwich bag. Place in freezer for about half an hour or so; one hour maximum.

Remove from freezer and remove from bag. Leave paper towel around it but loosely so and let sit for about five mins or so.

Then connect to computer and see if it comes back to life (albeit it may/will be for a short while only). If it does then quickly transfer data off it to other storage media.

It is a very, very, long shot


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Related Solutions

#4
February 20, 2015 at 14:14:58
First see if the drive shows in Disk Management. Might just be corrupted file system if you are very lucky. That is easily fixed.

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#5
February 20, 2015 at 14:19:22
Good idea... From OtH ( who definitely is not yet OTH...)

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#6
February 20, 2015 at 15:23:02
Actually trvlr, I moved this thread to the Mac forum because I assumed things were different on a mac.

There is another thread concerning a hard drive and I responded to this one thinking it was the other one. That said, I guess macs can run Windows too, so, the advice may hold up.

So I am wondering about being Over The Hill about now. Guess I am entitled. Monday is my 71st.


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#7
February 20, 2015 at 19:23:00
I have tried plugging it in and it showed up on my desktop. BUT... I have the passport separated into two parts: TIME MACHINE (for backups) and EXTERNAL HD (for storage). The storage part still works and I'm able to access files and after running "Disk Utility" all is good. As for the Time Machine part, I can no longer back up my files and "Disk Utility" said the damage is irreparable, unless I wipe it and reboot. SO... I think I may purchase another one and use my damaged one as a backup to a backup.

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#8
February 20, 2015 at 21:32:06
Are you running Windows

If Time Machine is a backup program and it is corrupted then either see if it is available for download or delete that partition and use something else for backup. I personally do not care for any backup programs that come with external drives.

I doubt there is any physical damage to that drive. However, to verify that, check the total capacity and see if it matches what it should.

What operating system are you running?


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#9
February 21, 2015 at 11:47:51
It's a MAC, and I'm running the latest, most up to date OS. Time Machine runs off my laptop and backs up my computer onto the hard drive.

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#10
February 21, 2015 at 12:20:22
✔ Best Answer
With the drive attached to your Mac you're saying it does show in the Devices listing but then shows as not accessible?

Whether or not you manage to access/recover data on either partition, I would seriously consider replacing the drive and trashing the "dropped" drive. I wouldn't trust it for anything serious after what may have been a "serious" fall/hard landing etc.."?

I have a similar WD drive (the Elements model) - for the same TimeMachine use on my Macbook Pro. I have it protected in a padded case when on the road/traveling about.

This is the case; and I can seriously recommend it.

http://tinyurl.com/n3lzscd (Obviously it's from the Amazon.co.uk site but is more than likely available from Amazon.com too)

The drive fits nicely/snuggly into this case; and does protect it reasonably well from typical knocks/drops from a modest height... Although you may need to double check the case will accommodate the Passport drive; as I think the Elements and Passport are slight different sizes? There will almost certainly be a case of the Logic series that will accommodate the Passport drive.

Back to your possibly inaccessible TimeMachine partition... Have you tried any of the file recovery software? That you can access the other partition and not the Time Machine one is a little odd; as if the other partition survived the accident I can't see why the TimeMachine one didn't survive as well?

Besides TimeMachine backup for my Macs, I also like you have data itself saved/copied elsewhere. And also an image of the system via Carbon Copy Cloner (to DVD) should I need it...


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#11
February 21, 2015 at 12:41:49
OtH - if you're about to go OTH... on Monday 23rd (happy birthday) then I've gotta be well down the other side and into the valley below..., and about to climb the next hill... I'm well past 71... and I don't feel anywhere near OTH...

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#12
February 21, 2015 at 16:57:39
Thank you TVLR. I think this is what I'm going to do. And thanks for the heads up on the travel case. Great idea.

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