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how do I fix cut & paste problems in AOL

August 22, 2011 at 02:07:09
Specs: Macintosh OSX - 10.6.8


Hope you can help. My cut & paste works, however, the "paste" part does not go where it's supposed to - it
goes either one line above or an entire paragraph above where I need it. This is very annoying. I've tried
various ways to fix this but it refuses to budge. Any suggestions? Thanks much. Look forward to hearing
back. BTW, this only happens in AOL; not in Word.

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August 23, 2011 at 13:39:48
Thank you for posting at

This appears to be a problem with the application vendor. To help resolve this problem, you can either drag-and-drop the text (while holding Option if you wish to copy it; do not hold Option to move the text) and place it where you want it to start. This even works across Expose--while a prohibitory symbol may show at first in the birds-eye view of all the windows, keep holding the text over the window, after which it will be placed in front and allow you to paste or move. You can also use another application, such as Safari, where this problem will not most likely occur.

I hope this answer was somewhat helpful; thank you for allowing me to assist you today. If you have further concerns or questions on this issue, please feel free to post back at any time for further support. Thank you.

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August 23, 2011 at 14:39:08
Thank you for taking the time & trouble to help me with this! Much appreciated.
Have been playing around with your version and it seems to work; not 100% though but in the process I learned that I have better results with "copy & paste" (vs. cut & paste). So while I still have some problems - they are far less than they were before.
Again my thanks.

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August 23, 2011 at 18:49:46
You're certainly welcome.

While the previous method given is a temporary solution, it really is recommended to check if the application vendor (America Online) has an update or solution to this problem within this application. For instance, if there is a newer version of this application, install it as it may resolve this bug.

It is recommended to switch to Safari as your main web browsing application.

Thank you for posting; I hope this answer resolved your issue.

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