Help! Slow computer..connection problem or computer problem?

June 23, 2012 at 07:44:42
Specs: Macintosh
Help! So here is the deal:

My girlfriends computer is a barely year old macbook pro. At her house the internet is painfully slow and barely loads 100% of the page. Often times the page simply wont work, it says the address is invalid, links to a different page, etc. For a while she has had a thing pop up every now and again saying that "safari cant verify the website or certificate" etc.

So here is what I did. I took it to a mac store, they hooked it up the their connection and we tried to surf the web so they could see the problems happen. Only they didnt. They suggested it may be an issue with the internet provider. So I took her computer back to my house (we dont live together) and used it for a week. It worked beautifully. I never had a single problem and it was lightning fast. I took it back to her house after the week and of course....its back to very slow to load, partially sometimes, basically all the problems listed above. She called her internet provider and they insisted it wasn't caused by them. We have started to "trust" the certificate when the option comes, and it helps a little.

Im wondering if anybody can help shed some light on this? If it works perfect at my house and terrible at hers, it seems to me like a connection problem. But...im not savy with technology so thank you for any help or advice you can offer. Ill do my best to troubleshoot. Thanks again!


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#1
June 23, 2012 at 08:52:10
Try another device on you girlfriend's network, if its slow on that device aswell, i could be the router or the cables leading up to the router.

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