Duplicate emails downloaded Outlook 2011 for Mac

April 15, 2017 at 11:22:42
Specs: el capitan, .../lots...
I have a feeling that there isn't an easy/simple answer to this but...

I have multiple copies of many emails in my Outlook 2011 inbox. I have manually dug them out in the past; usually having to do this after installing the latest "updates" for Mac Office 2011... Each time I install one of those - my entire email is downloaded again from BT's servers. I use (by choice) POP3. However it has also happened on occasion without any updates being applied; I tend to point the finger overall to as an issue with BT as they are forever messing about with their emails servers and service. More than once the total download just hpapens; often after a weekend... which is when BT seem to really enjoy messing things up; but it can happen at any time...

Regardless of where the problem lies... I have multiple copies of emails various. I have tried a freebie script form Jolly Roger" but it doesn't appear to work with my current version of Mac OS X. I'm running el Capitan (OS X 10.11.6), and it would seem the script is not happy with el Capitan...?

There are numerous utilities out there for Windows based Office/Outlook, but seemingly none for Mac based Office/Outlook?

Doth anyone know of solution, a script that will work with el Capitan (and even Safari)? Equally any current utilities to the same end?

M$ solution is effectively to remove the current Mac Outlook client account for BT, account and recreate it afresh. I really would prefer not to have to go there i possible... That approach may not resolve the issue that "seems" to occur whenever one does install an update for M$ for Mac Office...

"au secours; m'aide, m'aide - mes amis"...


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#1
April 16, 2017 at 01:48:09
Make sure the BT Email account in your email client is configured to remove delivered emails from the server, otherwise you will get multiple copies delivered to your inbox.

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#2
April 16, 2017 at 03:09:58
I use pop3; and it "usually"works ok, in that one can download mail to a client (in this case Office/Outlook), as I access email viaiPhone, or iPad, and either of two Macs, pop3 is ideal, I delete an email from anyone of those devices, it's still there on the others - and the bt web access is set to retain mail on the server even after it's been downloaded. I know bt and other outfits, and many users, advocate imap over pop3. However that instantly mirrors changes to the inbox content on one device, including bt web access too, to all clients. I do not want that, as once or twice it has been an asset to be able to recover a message lost on one client via another, when messages are not deleted from bt web access; and similarly when I have lost one in bt web access still able to recover it via a client... If you follow my drift...

The problem persists with bt, and once or twice hotmail (aka outlook.com) regardless. There are innumerable posts about the problem of Office/Outlook clients pulling down olde (previously) downloaded emails, be it Windows based or any of the Apple systems. It would appear that there are no known solutions to prevent it happening, other than to recreate the client affected (the M$ solution...); and that doen't prevent it re-roccuring...

That it happens suddenly for no apparent reason, other than "sometimes" an Office update has been applied, is a true PIA to say the least. I know bt mess around witheir servers a lot... They are migrating from yahoo based mail to their own systems. About 18 months os back they caused chaos for many in that users couldn't logon via their usuall account details; were sent temp passwords (and able to change that immediately of course), then found email boxes missing, impossible to read, or got redownloads... Many were told to use the bt yahoo portal rather than the "new" bt.com, and had similar problems... I discovered after a lot of digging and chats with one or two more senior bt online types that bt finally suspended their migration policy for almost a year; I think that year ended last August (2016). The idea being they would hope to resolve the migration problems within that year. I also discovered they do a lot server tweaking from late Firday until early Monday morning..., and that was covertly known to affect both their services to other isp, and their own bt mail system...

With all of the above in mind, I am seeking any viable method to discover and delete duplicate messages in a given Office/Outlook client inbox. There are many utils (one or two free as well) that allegedly work with Windows Office/Outlook, but none for Mac systems. There may be an option in the latest (Windows) versions that allow duplicate removal, but not having anything later than Office 2011 on either Windows or Mac systems I have no way of confirmi g that. Even if it's true it doesn't help the current situation...

There is an option on Mac systems to disallow "nap" for Outlook. This I have done, and it is still disabled... Whilst it may have "worked" once - even twice... - it doen't now. Incidentally Office updates sometimes uncheck the disable nap option when they are installed; I found that the hard way on a previous redownload event... Even then it didn't stop the redownload...

On this current occssion, the affected Mac was left on overnight, and the redownload happened around 7.30am. Friday morning. A second occurred the next day, on the Saturday at 2.30pm... The Mac had been switched off between Friday night and Saturday morning; switched on again late Saturday am, a few hours prior to the second redownload...

Again I suspect there things going on at bt, about which they are significantly coy, disinclined to discuss, acknowledge, let alone even resolve... It took quite a few phone calls to bt to elicit what is going on behind the scenes as outlined above...

Likewise there are issuses with Office/Outlook both Windows and Mac systems... And again both M$ and Apple seem disinclned to address and resolve the issue properly...

message edited by trvlr


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