Cyan and Magenta not printing

September 28, 2018 at 09:02:16
Specs: Macintosh
Changed the Cyan and Magenta cartridges now only 525PGBK and Yellow print. Cyan and Magenta are totally missing and 526 Black prints grey.!
Any ideas?

See More: Cyan and Magenta not printing

Reply ↓  Report •

September 28, 2018 at 09:04:28
The printer is a Canon5350

Reply ↓  Report •

September 28, 2018 at 16:26:21
Have you run a print head clean routine?

Reply ↓  Report •

October 11, 2018 at 03:02:59
Sorry for the delay in responding, I've been out of town for the last 10 days.
Yes, I have used the head clean routine, three times. I have not tried the deep clean as it apparently uses a lot of ink and that could make buying a new printer more economical.!
I have treated the parking / cleaning pads with an industrial thinners and this resulted in an almost perfect pattern print for the Magenta and a weak print on Cyan. The 526 Black is still grey. Now, after returning home, I find the pattern print has reverted to just Yellow and 525PGBK - Cyan and Magenta are missing as before.

Reply ↓  Report •

Related Solutions

October 11, 2018 at 03:16:48
Print-head may be damaged. I've had this problem on a HP desk-jet where one of the 3 colors was missing. I ordered a new print head for 15 USD (or less, don't remember exactly) from aliexpress website..
After replacing the print-head all was perfect again.

Reply ↓  Report •

October 11, 2018 at 05:08:00
One other possible - and a long shot at that...

Try cleaning the contacts within the printer - those which make contact with the cartridges

Tape head cleaner or isopropyl alcohol and a q-tip?

As I say it’s a very long shot, and likely sluc is more on target?

message edited by trvlr

Reply ↓  Report •

October 13, 2018 at 13:52:05
I have no experience with color printers, but I do have some
experience with colored inks. Is there any chance the ink
pigments have separated from the solvent and settled in
their containers? Can they be shaken to try (probably not
successfully) to re-mix them? Better (but still not likely to
work even if it can be done, but hey...) stirred?

-- Jeff, in Minneapolis

Reply ↓  Report •

October 14, 2018 at 03:06:05
sluc - Thanks for the idea, although I'll need to find out how to change the print head. Is this likely to be on Canon's web site.?

trvir - Nice idea, I'll try that one, it seems simple enough, even for me.!

Jeff - I usually shake the cartridges before loading ... as regards stirring rather than shaking, I'll ask "Mish Moneypenny".!!

Reply ↓  Report •

November 27, 2018 at 11:38:12
To sluc, trvir and Jeff

well, after more out of town travelling I cam home and finally took the easiest plunge of all - "deep cleaning".
OK, it caused about 25% reduction in the level of all inks but ..... it worked.!!!
Everything is printing OK now so, thanks to all of you for your suggestions and, I'm sure the printer feels a lot better after the cleaning of pads and cartridge-to-printer contacts.
As you may have gathered, I don't print very often so I'd better take more care of the machine in future.
Thanks again.!

Reply ↓  Report •

Ask Question