my laptop keeps crashing

Dell /
December 24, 2010 at 23:55:53
Specs: Ubuntu, Intel Core 2 Duo/3 Gig
dell studio 1737
intel core 2 duo
3G ram

Laptop was crashing since shortly after purchase. Temps are normal as per Dell. Ram has been replaced 3 times (different brands). Have switched operating systems from Vista 64 bit(OE) to Windows 7and finally to Ubuntu 10.10. With the Windows OS it was BSOD every time I went into an app on facebook or watched videos on-line or anything ram intensive. Now I am getting an error saying bios stuck in loop for greater than 1 sec F96A. I have also tried swaping out HDD to no avail.
Using memtest 86 that comes with Ubuntu it fails out on test 6 almost immediately.


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#1
December 25, 2010 at 07:22:00
"Laptop was crashing since shortly after purchase."
still under warranty??

larry


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#2
December 25, 2010 at 10:22:59
Friend owned it and never called in for the warranty. They gave it to me and the warranty has expired.

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#3
December 25, 2010 at 10:40:51
"Using memtest 86 that comes with Ubuntu it fails out on test 6 almost immediately"

There you go.


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Related Solutions

#4
December 25, 2010 at 11:52:08
Replacing the ram should have cleared the problem though. After replacing the ram twice it is still coming up with the same fault. Any ideas?
Is there a possibility that there is a cpu problem???

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#5
December 25, 2010 at 18:37:13
Who's paying for the replacement RAM, you or Dell?

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#6
December 25, 2010 at 18:55:21
I have been paying for the ram. Luckily ram isn't as expensive as it once was.

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#7
December 26, 2010 at 12:03:39
"Is there a possibility that there is a cpu problem???"
not likely, more likely the board.

larry


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#8
December 26, 2010 at 15:04:09
Does anyone know of where to look if it is a board problem and does anyone have diagrams and/or pin check info?
If it is a bad component is there any specific items I should look for. I have already check the caps and they appear normal but I don't have any of the number for testing.
If it is possible for it to be a bios issue is there a place to update or verify the bios?

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#9
December 27, 2010 at 06:30:35
You can't fix a laptop unless you have access to line data.

Your bios is OK. Don't mess with it.

Either your built in ram or ram you didn't change or the memory controller or cpu is bad.

You can double check by booting a Vista or Windows 7 dvd to use microsoft's memory diagnostic.

Could run the two latest versions of ultimate boot cd too.

Why did it take me over a year to phone in a problem to ATT?


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