Solved Zagg Bluetooth Keyboard Won't Pair With iPad2

Dell / Inspiron one 2320
September 30, 2016 at 16:30:55
Specs: Windows 7, 3.3 GHz / 4001 MB
Before ordering anything online, I wanted to see what it was like to use my iPad2 with an Bluetooth keyboard. I bought a Zagg Messenger Universal keyboard at Target as a test. It paired fine and worked fine. I didn't like it mainly because it was a separate keyboard and I was really looking for a keyboard/hard case for my iPad.

I looked on-line and found a ZaggFolio unit at TechRabbit and ordered a "Certified Pre-Owned" keyboard:

http://www.techrabbit.com/zagg-zagg...

When I powered it on and pressed the Connect button, my iPad found it. I followed the instructions for pairing: I selected the Zagg keyboard on my iPad's bluetooth list and a pop-up told me to enter a 4 digit code on the Zagg keyboard and hit Enter. About 30 seconds later, I got a "Pairing Unsuccessful" pop-up.

Pairing Unsuccessful – Make sure the “ZAGG Keyboard” is turned on, in range and is ready to pair.

Well, of course it's on, in range and ready to pair, otherwise the iPad wouldn't be seeing it. ;-)

BTW, if I simply wait 30 seconds after tapping the Zagg Keyboard in the list - without entering the code - I get the same message. It's like the iPad knows it's there via the "connect" button but isn't really listening to the keyboard. I then tried the keyboard on another iPad2 and it did the same thing.

Thinking it might be defective, I returned it to TechRabbit and upgraded to a "Factory Refurbished" unit. Unfortunately, it does the same thing. I get the same Pairing Unsuccessful message on both iPads.

I should note that both iPads are running IOS 7.1.2, so they are kind of old, but the keyboard doesn't say anything about IOS version restrictions. In addition, as mentioned earlier, the Zagg Messenger Universal keyboard worked fine.

Can anyone tell me why this model keyboard won't talk to either of my iPad2's? Could it be an IOS issue? Is there any thing I can do to test it?

Thanks!

message edited by DerbyDad03


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#1
October 1, 2016 at 02:08:22
You have to un-pair any existing BT devices from your iPad first before you try pairing with another device.

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#2
October 1, 2016 at 03:18:38
I often get this issue with Bluetooth speakers.

Does the keyboard have a Bluetooth button? If so depress it and hold until a beep is heard or the Bluetooth light starts flashing then try to pair from the iPad.

Edit: you might need to turn off Bluetooth on the iPad until after you get the keyboard trying to connect to establish a new connection.

message edited by btk1w1


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#3
October 1, 2016 at 05:30:00
✔ Best Answer
phill22: No other devices are paired when I am trying this.

btk1w1: As I mentioned in my OP "When I powered it on and pressed the Connect button, my iPad found it." ("it" be the Zagg keyboard)

The Connect light flashes and the Zagg keyboard appears in the list on my iPad. The keyboard only shows up on the iPad list after the Connect button on the keyboard is pressed, so I know that the iPad is seeing the keyboard.

As far as turning Bluetooth off until the keyboard is in Connect mode, the instructions say to do the opposite:

1 - Turn the keyboard on
2 - Turn on Bluetooth in the iPad
3 - Press the Connect button on the keyboard. The status light will flash and the iPad displays Zagg Keyboard as an available device.

That part work absolutely fine. As soon as the Connect button on the Zagg is pressed, the iPad displays Zagg Keyboard as an available device. However, in the spirit of cooperation, I tried it your way. Connect button first, then iPad Bluetooth on. It didn't change the symptoms.

I think the key point here is that the iPad sees the keyboard when the keyboard is in Connect mode, so we know they that are communicating.

A question: When the pop-up with pairing code appears on the iPad, who sets that code? In other words, is it the iPad that determines the code and then expects to see it from the keyboard or does the keyboard tell the iPad what code to expect?

I'm trying to determine just how much communication is going on between the 2 devices. Maybe it's nothing more than the iPad saying "I see it" and that's all.

message edited by DerbyDad03


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#4
December 20, 2016 at 18:02:04
Did you ever solve this? I only get the pairing unsuccessful message after typing in the given code and hitting enter.

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#5
December 21, 2016 at 18:56:21
No, I ended up returning the keyboard(s) to TechRabbit for a refund.

I still haven't gotten around to looking for a different keyboard. I was trying to go cheap but it didn't work out so well. Not surprised.

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