wifi works partially on our iPhones and laptop, need help

February 12, 2017 at 08:57:01
Specs: 10.1
I have been having trouble getting our iPhones and laptop to connect to wifi. We cannot get email and most websites are not accessible. We have swapped out our modems from Netgear to Motorola and still the same problem. When we reset the modems everything works temporarily but then reverts back. When people come to our home they cannot get into our Wifi either. We have reset our phones and laptop, emptied cache, etc to no avail.

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#1
February 12, 2017 at 09:12:16
When we attempt to get our email the error is: The mail server imap.cox.net is not responding. Verify you have entered the correct account info in mail settings. When we attempt to get into websites the majority of them do not connect and the error is; safari cannot open the page because your iPhone is not connected to the internet. We can get into fb, google, yahoo, and some other sites but not many many others. We are connected but somehow wifi is blocking certain things on both the ipohnes and laptop which is not an apple product. Can't understand why others who come into the home with their cell phones cant connect to wifi either? I also can access this site using wifi. Have to use cellular data.

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#2
February 12, 2017 at 09:36:30
Might be worth chatting to your isp as there "might" be an issue at their end of things... with regard to accessing websites/email etc.

Have you checked the wifi setup on your modem to verify that you are using the correct login (connection) details for wifi?

Do you have any form of access control invoked; typically MAC filtering (an option to all or to disallow those devices which have their MAC address on the list in that section (in wifi security/setup)?

Does the problem persist even if your iphone etc. is in close proximity to the modem?

What channel on wifi are you using; there may be a conflict with another nearby router which is in effect hogging the channel, causing interference, and stopping you connecting to your modem?

Does the laptop connect to your router if using an ethernet/cat-5 cable?


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#3
February 12, 2017 at 09:54:57
Yes laptop connects with Ethernet. The modem setup is correct and even right next to the modem it still occurs.

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#4
February 12, 2017 at 10:50:28
Teacha, trvlr asked you some good questions, but you didn't answer them. An additional question: How many modems do you have? What type of wifi device do you have? Is it a separate router, or are you using modems with built-in wifi?

The reason you may be getting connected to some things on the iPhones is that those apps/sites are configured to use your data plan if wifi is not available. Can you actually connect to your wifi from the iPhones?

Doing the best I can here... And remember, there's always more than one path to success. :)

message edited by Jennifer SUMN


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#5
February 12, 2017 at 13:35:40
Also... is there any microwave activity close to where the router is - even not so close? Microwaves ovens and other micro wave sources are known to interfere with wifi services...

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