Why won't my ipad mini turn on?

November 20, 2014 at 19:31:41
Specs: Windows 7
I have tried to recharge it but still can't turn it on.
Please Please help.
It belongs to my 8 year old granddaughter who is devastated.
There has been no trauma to the ipad

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#1
November 20, 2014 at 20:48:49
Little more info needed. What model is it, IE. iPad 1,2, 3, Air1, Air2, etc. is it still under warranty, did you recently upgrade the operating system, what operating system is installed, etc?

One thing you might try, hold down the Home and Sleep buttons for a good 10 seconds until you see an Apple logo, then let it boot up normally.

message edited by THX 1138


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#2
November 21, 2014 at 00:21:49
Thank you, it is an IPad Mini. I am unsure of the operating system, which, to my knowledge has not been upgraded.
I am looking for the warranty documents, it was bought 11 months ago as a Christmas present last year for my grandaughter.
I have tried your suggestion re the Home and Sleep buttons several times but nothing has happened

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#3
November 21, 2014 at 00:30:12
If it's less than one year old (and I think iPads have a two year warranty?), and is registered with Apple (by that I mean an emil address was established for it with Apple - often at time of purchase) likely that record would serve as proof of age etc of the iPad. Might be worth chatting with Apple haps/chapesses in your local Apple store?

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#4
November 21, 2014 at 00:48:27
Think I may have to do that.
Thank you so much for your help

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#5
November 21, 2014 at 00:49:27
Did you press and hold both buttons simultaneously?

Also you can try going to your PC and start up iTunes.

Press and hold the home button and plug into the pc while the button is held down. Let us know if this forces the device into recovery mode.


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