Why does a warning sign from tune up device pop up

May 26, 2015 at 03:12:15
Specs: Apple
It ask to call a toll free number to help remove it,and I press ok and it still pops up over and over

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#1
May 26, 2015 at 03:35:16
You will have to post more information. What tune up device?

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#2
May 26, 2015 at 07:22:37
Sounds like you've been "hit" with some form of malware.

Do NOT respond - phone or emails etc. to the message. More than likely you'll get into even deeper mess...

Download and run these free, safe to use (and regularly recommended here) utilities.

malwarebytes

http://filehippo.com/download_malwa...

adwcleaner

http://www.bleepingcomputer.com/dow...

Junkware Removal Tool (JRT)

http://www.bleepingcomputer.com/dow...

JRT will instal lnto the desktop- from you run it. It will open a small dos style window; follow the instructions therein. It will reboot the system as part of its process.

ccleaner

http://filehippo.com/download_cclea...

Ensure you get/install the free version.

Retain any logs generated in-case of further need; those logs may be useful...


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#3
May 26, 2015 at 08:14:45
You haven't provided any information as to what device you think is infected. You posted in the iPhone/iPad forum so for now I'm going to assume you have one of those.

There are currently no viruses or malware written for those devices and you won't find any programs to ferret them out. So that being said, there is malware being written for routers, your router might be infected. People have also learned how to write redirect code into their web pages to redirect you to another site. This is most likely what is happening. Is this happening when you go to a certain site?

More details would definitely help troubleshoot your problems.

message edited by THX 1138


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#4
May 26, 2015 at 10:20:42
I didn't notice the post was in the iDevice-iPad forum..

A google trawl for:

tune up device

brings up all manner of stuff... Seems there is an app that "allegedly" can "tune up one's phone and thus make it work better (iPhone or Android; although the majority of hits seem to refer to Androids...); and presumably it will "work" with iPads too?

Quite how it got on this posters iPad (if that's what is affected here...)? Could well be as a result of clicking on something or other; or even came in via an email; or was bolted into another app installed by the user?


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#5
May 26, 2015 at 10:53:30
Unless he jailbroke his iDevice there is no way to install software other than the iTunes App store. even programs attached to websites or emails won't install. There are legitimate programs available in the app store that claim to tune up your phone but Apple has locked their devices down so well, third party apps can't really modify the iOS in any way.

I guess we will have to wait and see what information he posts back.


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