Solved Why do two messages go when I only delete one in my inbox

November 28, 2014 at 06:38:25
Specs: Apple
Every time that I want to delete a message from my inbox it deletes the one that I highlite plus the one just below it. Then they both go to trash so I can retrieve it but I want the one to stay in the inbox.

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#1
November 28, 2014 at 07:07:12
✔ Best Answer
My guess is your deleting the parent email. Any below will be deleted also. Have you tried deleting the "child" email and leaving the parent?

If they're duplicates why delete the one higher in the chain of command?

Is this with the native Apple email app? And by any chance are these emails for a gmail account?


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#2
November 28, 2014 at 08:43:28
Yes, it is a gmail account.

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#3
November 28, 2014 at 18:56:09
Thanks for your response.....did you get my reply? My reply was that it is happening in my gmail account. Thanks

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#4
November 30, 2014 at 09:10:45
Help! I am trying to select the best suggestion without any luck. It is in Gmail that this is happening. Once again, my problem is that when I delete a message in the left side column it takes another unrelated message it with.
Thanks,
Cathy

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#5
March 24, 2015 at 08:32:59
I have the same problem on my IPad. It seems to have started when I installed the latest operating system.

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#6
March 24, 2015 at 08:45:35
Thanks for your response, Arlgo!! I agree with you as it seemed to happen after I had downloaded an upgrade that Apple suggested. I have been able to work around it but if I forget and do it the old way, it takes more than one email and is very frustrating!!!


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#7
March 24, 2015 at 16:15:33
I'm sorry, I completely missed this thread. I suffered a badly crushed finger and ended up in hospital undergoing surgery on it.

iOS 8x has caused a few issues with gmail accounts which is why I asked about it in particular.

I myself had a couple of issues regarding gmail and the default email app in iOS but it seems to have sorted itself out now. I myself am running iOS 8.1.1

A couple of questions. Are you experiencing the problem with the default iOS email app or are you using the gmail app from the App Store?

If you are using the default email app do you get a delete or archive option when you swipe left on the email you wish to delete?

Also Apple has just released iOS 8.3 beta 4 to developers which includes minor incidental updates. Hopefully this problem is addressed in the update which is due for public release very shortly.

When I had issues regarding my gmail account having unexpected behaviour with the default mail app I ended up deleting my account in "Settings" > "Mail, Contacts, Calendars" on my iPhone then recreating my gmail account.

Another thing you can try is heading into "Settings" > "Mail, Contacts, Calendars" > "Gmail" > "Account... username@gmail.com" > "Advanced" and putting a check mark against "Deleted Mailbox" or "Archive Mailbox" (select whichever is unchecked) then exit out of settings. Close all open apps by double clicking the home button and swiping all open apps upwards. Turn off the iOS device then switch back on. Repeat the process to reselect the previous settings and check functionality. You might wish to keep the changed setting. I changed mine from Archive to Delete to better suit me.

If that fails to resolve the issue gmail have an app available from the App Store which rates highly. This might be a good alternative until the bugs are ironed out with the compatibility issues, hopefully in the next iOS release.


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#8
March 25, 2015 at 07:23:57
Thanks, again, btk1w1. Yes, my problem is only in gmail but now rather than go to the trash can at the top to delete a message, where it takes the message beside it as well, I go to the side and tick the box of the email that I wish to delete. This works every time so all is good!! I am not an experienced Computor person so the simpler the better.

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#9
March 25, 2015 at 09:07:36
Hi Tcky2014,

That's a really good straight forward workaround!

Just to clarify, instead of swiping to delete an email from within the iOS default email app, you instead:

1. Select "Edit" from the top right of the screen
2. Put a check mark in the radio button beside the email(s) you wish to delete
3. Hit the delete option on the bottom right of the screen

Is this correct?

I will contact the section moderator to see if the best answer option can be changed to your response #8 as this is no doubt the best answer and should be recognised as such. It will help others resolve this problem when researching a solution online.

message edited by btk1w1


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