reset used iphone 4s

October 17, 2013 at 06:16:15
Specs: Windows 7
I purchased a used iphone 4s. I am trying to sync it with my iTunes and reset it to factory settings, but the old users information keeps coming up. How can I get the phone reset. The old user did remove the phone from his icloud account as per recommended by att, but short of getting his apple password, I am not able to reset the phone. please help

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#1
October 17, 2013 at 08:49:57
Go to Settings, General, Reset, and Erase All Content and Settings.

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#2
October 17, 2013 at 10:43:17
Thank you for your quick response. However, it is at this point where I get the message for the previous owner's password. Is there another way around getting this done?

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#3
October 17, 2013 at 10:52:44
I don't believe so. This is done as a theft deterrent. Can you contact the person your purchased it from and get the password?

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