reboot computer

May 11, 2011 at 13:27:42
Specs: Windows XP
I use to have itunes ,now I have a new ipod and want install music to it ,But every time I try to download music from itunes my computer goes back desktop.Can you help me.

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#1
May 11, 2011 at 14:01:35
If iTunes is crashing you should get an error code, can you post the code. Also are you getting an ntdll.dll error?

First of all, you need to uninstall iTunes, restart the PC and re-install iTunes. Let iTunes update what it wants to. Then restart the PC again.

Try the ipod again. If it still doesn't work, it could be an iPod problem or possible a cable problem.

Post back to let us know how you get on please.

Matt


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