please help in setting up my I pad 2

May 6, 2015 at 05:01:49
Specs: Windows 8.1
Apple will not recognise my name id etc. been trying all evening Just confusing!
Put in my apple name answered all security questions and birth date yet they say there is no one with that information .Even gave alternate email still not recognised. I have put in passwords that I had written down still not recognised. Changed to new and still no avail. How can I rest and start from the very beginning and try again I am 72 years old and finding this time waisting and frustrating. Thankyou

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#1
May 6, 2015 at 05:07:21
Hard to say.. Is it possible for you to take it into an Apple store; chat there with one of the floor technical staff. Take some proof of identity and (if possible) ownership of the iPad as well.

Have you ever synced and/or backed up the device to a computer?

Also see if the steps outlined here help at all:

https://support.apple.com/en-gb/HT2...

message edited by trvlr


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#2
May 6, 2015 at 15:47:20
Is this a used iPad that was registered by someone else? If so, they will have to remove it from their account or you will never be able to use it. It's Apple's security feature and cannot be bypassed.

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