IPhone needs cleaned out but I have no password

September 29, 2016 at 11:31:05
Specs: Windows 10
I have an IPhone5 and I need to clean it out but the e-mail account I was using on it I no longer have so I have no idea what the password is. Can someone tell me how to clean it out without having to use that?

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September 29, 2016 at 11:55:00
What exactly are you trying to do? You can restore it to Factory settings if you want to clear out everything you've installed since it was purchased.

Perhaps you can clarify a bit.

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September 29, 2016 at 13:09:18

maybe one way..

However this may also be helpful:


Scroll down to the last response and click on the link therein. It takes you to an Apple page which asks for ID and password. Just below those "boxes" is the "forgot Apple ID or Password" click on that and read/follow instructions there.

Since you say you know the email account associated with the iPhone - but don't know the password...; use the email address to start the process off. Quite possibly by following that process re' Forgot ID or password" Apple may get you going again...

message edited by trvlr

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September 29, 2016 at 16:40:06
Thanks for both replies. I couldn't get anything to work. I'll just tell the person buying it to take it to Verizon and get them to do a complete cleanout. I can't get into anything since I no longer use the ICloud address on there. Since the e-mail address is no longer being used, I don't think having the password would do any good anyway since it's been close to 2 years since I used this phone. Thank you for providing some help though.

message edited by MariaSJ49

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Related Solutions

September 30, 2016 at 00:23:01
Apple regard an email address as the actual ID, and as I understand it, even if you have forgotten the password you used for that email, and/or the one for the Apple login (and that's the password they are looking for - not the one for the email account itself) they might be able to help.

This being a Verizon provided phone however, and I'm not familiar with their operational policies so I may be off track here, possibly Verizon can help.

Nonetheless, have you actually been into an Apple store, guru appointment ideally - a chat with a walk in techy type at least? They "may" be able to help. Which having said I'm inclined to feel that Verizon is possibly the solution - but try Apple first?

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September 30, 2016 at 08:13:27
You should be able to go into Settings, General, Reset, and select Erase all content and settings. That should restore it to Factory settings.

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September 30, 2016 at 21:04:12
Thanks for all of the help. My brother came by and got it and said he would take it to Verizon and get them to do a clean out of it.

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