ipad wont conect to internet although wifi is working

April 14, 2015 at 15:05:34
Specs: Windows XP
my wifi is working on my ipad but will not conect to the internet.my broadband provider talktalk has tried but cannot get it to work on my ipad.yet the internet works fine on my computer.CAN YOU HELP PLEASE.

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#1
April 14, 2015 at 16:49:54
You are connected to the wifi that you are intending to connect to I assume?

Are you getting a strong enough signal?

As you have a computer that is connected have you checked to ensure that you are seeing the iPad on your wireless router?

::mike


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#2
April 15, 2015 at 14:18:35
Did you try your iPad right near to the router - that should tell you whether it is a signal strength issue?

Always pop back and let us know the outcome - thanks


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#3
April 15, 2015 at 16:06:32
Thank you for your help but I dont understand how do I see if my ipad is conected to my router.The only thing I can tell you is that my router is working.I am so sorry for sounding stupid maybe its my age i am 74,but i use my ipad daily and do my online banking and miss it.Kind Regards.

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#4
April 15, 2015 at 16:10:07
Thank you for your help,I have tried having the ipad near my router.If you come up with any more ideas i would be grateful. Kind Regards.

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#5
April 15, 2015 at 16:27:34
Can you see other networks and your own from your iPad?

Did the iPad just suddenly stop connecting to the internet?

Always pop back and let us know the outcome - thanks


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#6
April 15, 2015 at 17:59:47
Video tutorials can make things a little easier.

Pause the video linked below after you see the first step then proceed with the instructions on your own iPad. Then start playing again to the next step. Pause and play your way through it if you need to. There may be subtle differences but generally the process is very similar between iPads (and their software):

click here to play video tutorial

In this video you can see if your iPads wifi is turned on and how to connect to your homes wifi.

If everything appears to be configured correctly but you are still not getting the Internet on your iPad let us know and we can proceed to the next step.

message edited by btk1w1


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#7
April 16, 2015 at 14:35:06
thank you i will give it a try.Kind Regards

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#8
April 16, 2015 at 16:09:03
If you are still in trouble after #6, please answer the questions in #5.

Always pop back and let us know the outcome - thanks


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