iPad 2 stopped working after iOS 7 update

December 30, 2013 at 09:28:42
Specs: iOS 5
I tried to update my iPad 2 to iOS 7, and it started to load, but suddenly my iPad turned completely off. At first I thought it was a charging issue, but I turned it on again and it showed me the apple sign it shows when you turn it fully on again. But when it turned on, there was the connect-to-iTunes symbol, with the charger and blue iTunes app. So, I connected it to my MacBook Pro and iTunes popped up. It told me I needed to restore my iPad. So I clicked 'Restore' and it started to load. 10-15 minutes later, it said the restoration failed, so I clicked it again. It kept failing, over and over again. Still, when I turn my iPad on, it shows me the connect-to-iTunes symbol, and I can't access the actual iPad information. Please help! Thanks so much.

message edited by hhhannahhh


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#1
December 30, 2013 at 11:20:37
Take it to an Apple store, they can help you restore it when they misbehave like this.

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#2
December 30, 2013 at 12:57:10
ummmm. Sadly you are not the first with this problem… I think the easiest/best option here is to follow THX 113's suggestion and take it to an Apple store - ideally to see one of the "Gurus". You "may have to book an appointment…

Also has the iPad ever been backed up or synced to a computer?


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