Solved IOS 8.1.3 Iphone update problems

February 17, 2015 at 13:13:45
Specs: Windows 7
Every since I updated to IOS 8.1.3 on my Iphone 5C I haven't been able to send/receive messages on my face book messenger. I get the message 'Couldn't load messages'. How do I fix this?
Also, since I updated, my phone freezes up every now and then - it never did this before this update.
Is there a way to back off the update??
Thanks,
Debbie

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#1
February 17, 2015 at 13:43:17
✔ Best Answer
Apple have stopped signing iOS 8.1.2 so unfortunately reverting the operating system to an earlier version is no longer possible. Apple only offer a very short period to do this.

For Facebook Messenger I would normally advise deleting the app then reinstalling but because you have issues with freezing as well there is a bigger underlying issue.

You can try restoring your phone from a backup using iTunes.

You can also try backing up all your data such as photos, videos and documents to a safe place like an external HDD or CD / DVD. Restore your iPhone as a new device and manually reinstall all your apps and checking stability. All the previously paid for apps and music will still be available for free from the iTunes store if you use your same Apple ID when you setup your phone again. FaceBook will also be intact when you log into your account. I'm not sure whether you previous conversations will be restored however when you reinstall your Facebook messenger app. All other setting such as email and such will need to be reconfigured.

Short of doing all this the final option is make an appojntment at your local Apple Store and showing them the problem.


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