How to reset apple IPad without passwords

March 26, 2015 at 12:48:17
Specs: Windows 7
I have inherited my mom's IPad but cannot get her passwords because she has now passed away. How does one reset without having knowledge to any passwords, security questions, etc. I'm really stuck and so appreciate your help!

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March 26, 2015 at 12:55:20
Are you trying to enter the unlock code when you first swipe to access the screen? Or are you referring to passwords for email accounts, etc?

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March 26, 2015 at 13:00:44
Not sure as I'm not apple savvy but was told I needed to wipe clean and reset in order for me to use it. The password that it keeps asking for is her gmail account and apple id/password.

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March 26, 2015 at 13:42:16
mmm You may need to contact Apple about this as that account is the one currently associated with the device. All Apple kit is effectively "registered" with them via an email account.

Nip into your local Apple store and explain the situation. Possibly if you can prove your situation to their satisfaction things can be resolved...

Typically one needs the email address at least as with that one can then reset an Apple ID; and equally if one only has the Apple ID then one can often (via Apple site) discover the email account... With knowing either (ideally both) of these it's usually possible to recover access and also change the Apple ID and also the email account associated with it.

Long shot, that may work...

The second one is pure Apple land - all about the whole Apple ID and so on; and how to possibly discover what it is...

Overall though I think you may be wiser to have a chat directly with Apple and explain the situation. If you can demonstrate/prove your situation - they may likely help?

Least you can do is try? Have a copy of your Mum's death certificate to hand; and perhaps any other documents that would show her address and also anything that clearly "links" you to her?

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March 26, 2015 at 14:56:02
Thank you - I was thinking the same thing but thought I would ask before going down that long road….at least I DO know her gmail name just not password, and obviously I know her phone number, address, etc. so many that with her obit will do the trick. Thanks again!

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March 26, 2015 at 15:08:35
If you know the email account used to register it then you're more than half way there!. And likely you can use one of the Apple routines to recover access - and hopefully "not" lose anything...

Apple use the email address as the "primary" security item; and with that you can get it all working again. The second link I posted has the assorted options/routines that may well work on this occasion.

Try the "find your apple ID" option first?

Delay using the DFU routine (the first link); certainly until you have exhausted all other options as in link 2; and also chatted with Apple land (geniuses if possible, duty technical types at least) at your local Apple store. I don't think you will need to go that drastic DFU process.

message edited by trvlr

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