How do I get my Dashlane PW deleted from my iPhone

September 24, 2014 at 15:12:40
Specs: Windows 7
I have Dashlane app installed on my iPhone 4. Today I was told that it was accessed from another device and after I logged in I found that everything was missing


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#1
September 24, 2014 at 16:15:59
A lot of people are expressing concern with the latest dashlane update in which they're saying all saved data in their app has been deleted.

The big concern is that you have been advised that your account has been accessed by another device.

First contact Dashlane:

http://support.dashlane.com/custome...

Describe your problem in detail to them and hopefully they respond in a timely manner.

Due to the nature of this app I wouldn't wait too long. Breaching an account is a big downside of password managers. You really need a very strong password as your master password.

That being said I wouldn't wait too long for a response. It would be wise to contemplate going through all of your accounts dashlane was keeping and changing the passwords. If it turns out to be a glitch you would need to update dashlane with all of the updated passwords but it would be worth the effort for peace of mind.

Edit: Have you recently updated your iphone 4 to a later operating system? Although I don't think it would but it could have caused the alert warning you that a different device has accessed your account

message edited by btk1w1


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#2
September 24, 2014 at 16:40:26
Thank you for your help. I already notified Dashlane, but unfortunately did not write down any of the passwords. I am SOL. But it's good to know I'm not alone.

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