Have a Model #F507234-4-V4 Belkin G wireless router

October 10, 2013 at 20:04:15
Specs: Windows 8
It will not connect to smart phones but have no problems with lap top connection. What could be the problem. Thanks

message edited by MommaD

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October 11, 2013 at 01:57:35
Make sure you have entered the correct wireless key or passphrase.

Move closer to the router.

Change the wireless channel on the router.

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October 11, 2013 at 07:03:07
Hi MommaD,

Ensure that MAC filtering is turned off.

Also, you can set your phone as allowed by adding the Mac Address.

For SSID, make sure there are no special characters or characters which are not in the standard ASCII character set.

You can also change Network mode/speed to auto or mixed.

Thanks & Regards
Manshu S

message edited by DellManshuS

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October 11, 2013 at 08:29:46
Check if there is a firmware upgrade to your Router.

Just FYI, Belkins are known to have issues with not working on iPhones and iPads.

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