Driver not loading for 'Digital Still Camera'

Apple Iphone 4 16gb black cell phone - a...
July 17, 2010 at 17:17:22
Specs: Windows Vista, 2Gb 256Mb RAM
Hi guys, I hope someone can help me with a
problem I just cannot solve.

I recently have bought an iPhone and my issue
relates to transferring pics/vids from the
iPhone to the PC.

When connecting to USB, the iPhone brings up
iTunes, where the iPhone is recognised and
can be synced etc as normal. However a box
appears with the following:


Device driver software was not successfully

Please consult with your device manufacturer
for assistance getting this device installed

Apple Mobile Devise USB Driver - Ready to
Digital Still Camera - Failed


So, I went to device manager, and saw in
Portable Devices -> Digital Still Camera there
was a ! in a yellow triangle. Clicking into that I
get the following message:


This device is not working properly because
Windows cannot load the drivers required for
this device. (Code 31)

Click 'Check for solutions' to send data about
this device to Microsoft and to see if there is a
solution available.


Checking for solutions does not help and when
looking online I saw that Apple have their
drivers contained within C:/Program
Files/Common Files/Apple directory. I clicked
on update drivers, then 'Browse computer for
driver software' (automatically searching did
not help) and searched within the directory as
mentioned (including subfolders). The result
was that 'Windows determined the driver
software for your device is up to date'.

After disabling/uninstalling that from device
manager as well as 'Apple Mobile Device USB
Driver' from the USB controllers section in
Device Manager nothing is helping. I
reinstalling iTunes to no avail, also. I have also
uninstalled hidden devices in Device Manager
that were unused.

Can anyone suggest any solution to this issue?
I don't believe it's an iTunes or iPhone
problem, more something PC-related, just I
cannot figure out what.

Thanks guys,


See More: Driver not loading for Digital Still Camera

July 17, 2010 at 17:21:34
Just wanted to clarify also I tested this on another computer with the
same cable and phone and the PC recognised the phone as normal.

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July 17, 2010 at 18:49:33
Ok dismissing the issue with iTunes for the moment, when
you connect your iPhone, does it show up in Windows

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July 17, 2010 at 20:57:15
Some users report errors (iPod error 0xE8000065) and it seen to be related to the USB connection/driver, P55 chipset, Windows 7, or iTunes 9. There are to many variables so you will need to do some research and try different procedures/suggestions.

But try this.
Connect the iPhone to your PC and wait for the error to occur. When it shows and without disconnecting it restart your iPhone (turn it off and on again).

Change the compatibility mode for the apple mobile device service and ran it as administrator.
Open the Task Manager
Click "Show processes from all users" and find the process mAppleMobileDeviceService.exe.
Right click on it and choose "Properties"
Change to the Compatibility tab.
Change the compatibility mode to Vista SP2 and tick Run this program as an administrator.
Restart the service, or restart your PC if you are not sure.

From the Apple website /support:
iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod

iPod not recognized and Windows Device Manager is empty.

iPhone, iPad, or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

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Related Solutions

August 2, 2010 at 23:06:48
I had the same problem tried to apply all the solutions provided in the forums with no help. Finally found that all because of security settings in C:\ drive; selected the C:\ drive and added an account Users (SystemName\Users) with full control, Now my iphone open in windows explorer, no more driver errors. ITune also working fine.

Now I remember last week I removed the USERS account from C: drive.

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August 3, 2010 at 06:23:48

The same happened to me a few years ago with a friend computer. Tried everything possible but in the end it was a security setting. Glad you solve your problem.

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December 12, 2010 at 01:30:50
Hi I think this is the one I need. Could you please explain in details how to add that foldef with full controll?
Many thanks

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December 12, 2010 at 01:32:18
Hi, I thinks this is the solution I need to try, however not to sure how to add folder with full control, Could please tell me in detail. Thank you

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December 25, 2010 at 07:53:54
Hi Andrew. I too had the exact (or very similar problem.) My iPhone showed up in iTunes just fine, but wasn't showing up as a Digital Camera in "My Computer" so I could transfer my photos to my computer.

I did what user kzabbott said to do here:

I hope this helps. It worked for me

And for those of you who don't even see iPhone in your Device Manager (with a yellow exclamation mark), then try restarting your AMDS first:

I had to restart my AMDS for my iPhone to show up in Device Manager, THEN I was able to update my driver and now iPhone shows up in iTunes and My Computer.

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