can't get the ipod to switch on

April 20, 2011 at 06:51:31
Specs: Windows XP
my sons ipod touch 4 is only 1 week old.He recharges it after use but now it is totally blank and can't get it to switch on.What should we do....take it back ?

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April 20, 2011 at 20:37:29
Yeah, make an appointment with the Genius Bar (Apple store repair dept.) They may be able to get it up and running or give you a replacement if it's defective.
You could also try a reset. Hold down the home button and the sleep button. If it tells you to swipe to turn off, ignore it. Keep the buttons held down until you see the Apple logo. Then let it boot.

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April 20, 2011 at 22:13:25
Thank you ! The holding down of the sleep button and home button worked.
Very happy - thanks.

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April 21, 2011 at 11:42:23
Good deal, glad you got it fixed.

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