AT&T cancelling my acct. because of

July 16, 2009 at 20:00:13
Specs: iPhone OS

Monday next to the bars in the upper left corner where it says ATT
started saying off network.

I started getting text from ATT about off-network usage. It turns out
my work is off network and Iv'e been using 250mbs a month and you are
only allowed 6 mb off-network.

The rep said that sometimes it takes several months, Iv'e had it for a
year, to catch the overage and that's when the turn on the off-network
signal, who knew?

He said I can change carriers with no early termination charges.

Anyone else have this happen?

When's the HTC Hero hit the US?

NV

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#1
July 16, 2009 at 21:00:13
At 17 Jul 2009 03:20:48 +0000 B. Meighn wrote:

> > started getting text from ATT about off-network usage. It turns out
> > my work is off network and Iv'e been using 250mbs a month and you are
> > only allowed 6 mb off-network.
>
> What does "off-network" mean?


Roaming.

AT&T allows you to use data when roaming on another carrier, but reserves
the right to terminate your service if you use too much.


archived from misc.phone.mobile.iphone


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#2
July 16, 2009 at 22:00:13

On 16-Jul-2009, AnyMouse@nevada.com wrote:

> started getting text from ATT about off-network usage. It turns out
> my work is off network and Iv'e been using 250mbs a month and you are
> only allowed 6 mb off-network.

What does "off-network" mean?

archived from misc.phone.mobile.iphone


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#3
July 16, 2009 at 23:00:13
On Sat, 18 Jul 2009 16:47:41 +0200, spamfalle2@arcor.de (Marc Stibane)
wrote:

><AnyMouse@nevada.com> wrote:
>
>> He said I can change carriers with no early termination charges.
>
>And the SIMlock of your iPhone?


I'm not sure. Basically I'll have a 16 gb. Ipod touch that still
works on wireless.

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Related Solutions

#4
July 17, 2009 at 00:00:13

If you are not able to have AT&T make a new decision, and assuming you
are uner contract, you have two other options:

a) Switch to a GoPhone plan with AT&T, which may be expensive if you
use more than 200 minutes of cell calls per month; but it gives you
service with them.

b) Jailbreak and Unlock it and you can use any SIM with it (i.e,
T-Mobile in the US, Movistar or Telcel in Mexico, etc.)

For option "b", here's the link to the Dev-Team site, where all you
need to jailbreak/unlock is free: http://blog.iphone-dev.org/

If you choose to jailbreak/unlock your iPhone, you will void your
warranty. Read all the instructions before you do it and you should
have an AT&T free iPhone!

Hope this helps.

Luis.

In article <3du3655ma59jn29lsd3kr9ud1n69k4gonb@4ax.com>,
<AnyMouse@nevada.com> wrote:

> On Sat, 18 Jul 2009 16:47:41 +0200, spamfalle2@arcor.de (Marc Stibane)
> wrote:
>
> ><AnyMouse@nevada.com> wrote:
> >
> >> He said I can change carriers with no early termination charges.
> >
> >And the SIMlock of your iPhone?
>
>
> I'm not sure. Basically I'll have a 16 gb. Ipod touch that still
> works on wireless.

archived from misc.phone.mobile.iphone


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#5
July 17, 2009 at 01:00:13
<AnyMouse@nevada.com> wrote:

> He said I can change carriers with no early termination charges.

And the SIMlock of your iPhone?

--
In a world without walls and fences,
who needs windows and gates?

archived from misc.phone.mobile.iphone


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#6
July 17, 2009 at 02:00:13
In article <gjpv555prv4akn1oeamlcnoem4l4gkaedm@4ax.com>,
AnyMouse@nevada.com wrote:

> I started getting text from ATT about off-network usage. It turns out
> my work is off network and Iv'e been using 250mbs a month and you are
> only allowed 6 mb off-network.

Is your work in a specific office? Just set up a wifi router there if so.


Steve

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#7
August 26, 2009 at 15:45:10
ATT has really figured out a way to aggravate their
customers. I have been a customer since 1998 and every
couple of years, they come up with something new. In my
case, I got the dreaded text message a couple of weeks
ago. Not knowing what it was all about, I called ATT and
talked to no less than three people, including managers, that
gave me a variety of different information around the theme
"You need to stop using you phone off network." There was
no consistency as to how much I was allowed, what qualified
as "off network" or even if this related to data only, or both
data and phone. After hours on the phone, I was very
frustrated, and requested that I talk to somebody in some
department somewhere that knows the rules and policies,
including a look at the mysterious contract that they said
that I had read and signed (they could/can not produce any
such contract!)

Yesterday I got a call back from ATT from somebody that
said that they would connect me to the department that
"handles excessive off network data usage." After waiting
10 minutes on the phone (remember they called me!) I finally
was connected to "Steve" who was nice enough but did not
know a KB from a GB and 'memory' from 'throughput'. I kept
insisting that they show me where the contract was that said
that I was responsible and/or limited for off netowrk data and
how I could even monitor this if I am indeed responsible.
Finally, after several times of putting me on hold he came
back to the phone happy because he had "found my signed
contract" and I could access it from my account. So, here
are the Directions:

Log into your ATT account on your computer. Once login is
complete, click on "My Profile" in the second bar from the
top. Then click in the "USER INFORMATION" tab that is
provided. About mid way down the screen it says Contract
Information. In that section there is a blue hyperlink titled
"Customer Service Summary". Click on this and a pdf file
with your account profile will be downloaded. About midway
down on the left side of page one, it will likely state, as mine
does:

DATA PLAN FOR iPhone $30.00
·
An eligible data plan for iPhone is required
·
Includes Unlimited Data (email & web) and Visual Voicemail
- within the U.S.
·
20¢ per text message if no text plan is selected

OK, now that this is established as my contract, and it
clearly says nothing about off network vs. on network or any
special charges or "if you use too much we will restrict your
plan" or any of that mumbo jumbo, it seemed to me that
since the ATT rep directed me to this page, it would be
simple from here on. But no, he denied that it says what it
says, and muttered, and says that if I get the message that I
am using too much data, then it does not matter what the
contract says. I demanded to talk to his manager then.

His manager was competent, polite, and the last name was
Green. We went the rounds on this document for another
hour, with him basically telling me that this was NOT my
contract (despite Steve telling me that it was, is, and will be)
and that no matter what it says, I am responsible. I
demanded that he show me where it was written that I was
responsible, and he said he would mail it to me. I demanded
that he show it to me right then. After some trouble finding it
himself, he directed me to the section on their website titled
"2) WIRELESS DATA SERVICE TERMS AND
CONDITIONS (applies to all customers)" In this there is a
subsection titled "Roaming" that stated:

Roaming charges for wireless data or voice service may be
charged with some plans when outside AT&T's wireless
network. Display on your device will not indicate whether you
will incur roaming charges. Services originated or received
while outside your plan's included coverage area are subject
to roaming charges. Use of Services when roaming is
dependent upon roaming carrier's support of applicable
network technology and functionality. Check with roaming
carriers individually for support and coverage details. Billing
for domestic and international roaming usage may be
delayed up to three billing cycles due to reporting between
carriers. If your usage of the Services on other carriers'
wireless networks ("offnet usage") during any month exceeds
your offnet usage allowance, AT&T may at its option
terminate your wireless service or access to data Services,
deny your continued use of other carriers' coverage, or
change your plan to one imposing usage charges for offnet
usage. Your offnet usage allowance is equal to the lesser of
24 megabytes or 20% of the kilobytes included with your
plan and for messaging plans the lesser of 3000 messages
or 50% of the messages included with your plan. AT&T will
provide notice that it intends to take any of the above
actions and you may terminate your agreement. You may be
required to (1) use a device programmed with AT&T's
preferred roaming database; and (2) have a mailing address
and live in the United States, Puerto Rico or the U.S. Virgin
Islands.

OK, so now we have a contract that I have never seen,
without my name on it, that states with some conciseness
what none of the people at ATT that I spoke with had never
even read, seen, or knew specifically what it says. My final
contention is first) The Customer Service Agreement quoted
above trumps this agreement, and second) ATT/Apple has
not provided me with a way to monitor my off network data
usage (I know when I am off network, but now how much I
have used) so how could I ever hold myself responsible to
meet such rules when I am roaming between ATT and non-
ATT towers?

Their people don't know the rules.
Their people to obey their own rules (ref. Customer Service
Agreement.)
Nobody that we would talk to when we contact them has the
authority to admit when they are wrong or fix the problem.

This really flames me!
Any good lawyers out there that want to file a class action
lawsuit related to this?????


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