apple id password forgotten and need to reset my iPhone 5s

January 11, 2015 at 10:40:55
Specs: Windows 8
Have forgotten apple id password which I need to reset my iPhone5s because had to be wiped clean, also thought I knew my e-mail password but will not work, neither will answers to security questions. Have filled out form they want for information on e-mail, but says I do not have enough information so deney, please help if possible.

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January 11, 2015 at 10:59:09
If Apple can't help I doubt that we can. Passwords are set by the owners of devices or accounts to ensure that they cannot be used by unauthorized people. It would be irresponsible to give any hints as to how to bypass such security measures.

It is unfortunate that you have lost your password, jus bas it would be unfortunate if you carelessly misplaced your car keys. What you now need to do is to take the phone to an Apple Store. Make sure that you take some proof of identity and ownership with you. After checking that the serial number is not one that has been reported as stolen they should be able to help you. (Of course this is not a course of action that I would recommend someone who bought a phone from a man in the pub but in your case it is the best option.)

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