acer scanner and camera wizard

Acer Aspire one aod250-1610 netbook
July 17, 2010 at 15:25:10
Specs: Windows XP
long story short... i had to use my new (refurbished) acer to back up my iPhone. now i can't view my pictures. i called apple tech support and they tried to help me, told me i need the "scanner & support wizard" which should be found in start/control panel. help?

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#1
July 18, 2010 at 08:58:09
I am not sure I get your question.

Is the back up on your Acer netbook hard drive?
How did you created your back up, what software did you use?
You can't view your pictures on your Acer or on your iPod?

If you used "Acer Scanner And Camera Wizard" for the back up you should contact Acer not Apple.

Are you sure any file was created when you did your iPhone back up or your pictures BU and where is located that file?. Do a search on your Acer computer and check any file created during that day. I mean, verify any file was really created and then you could figure out how to open the file and access the pictures.


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