XP not recognizing Microtek Flatbed scanner

Microtek / Slimscan c3
November 18, 2011 at 11:17:04
Specs: Windows XP, Genuine Intel (R) T2300 @1.66 GHz 0.99 GB Ram
I have Windows XP and my Computer will not recognize my Microtek SlimScan C3. I have downloaded & installed the new updated driver.. reinstalled the software that came with the scanner ...but still will not recognize the scanner. Can you please advise how I can correct this problem.

Thankyou


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#1
November 18, 2011 at 11:52:13
What drivers are you using, I only see it supported up to Win2k. Go into the BIOS and make sure the parallel port is set to ECP+EPP. Is it showing up in Device Manager as an unknown device?

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#2
November 18, 2011 at 14:51:21
I went to the Microtek Website and downloaded the latest driver for the SlimScan C3................. OK..So where do I go to get into the Bios? Yes it is showing up in the Device Manager as Unknown Device... Whats strange is it worked on this computer before.. I run Malwarebytes regularly.. and my Anti Virus regularly

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#3
November 18, 2011 at 15:21:14
Ok, if it worked before, I would leave the BIOS settings alone. What driver did you download, the one for Win2k?
When you run the driver setup, does it create a folder on your hard drive with the drivers in it? If so, try going into device manager and select the unknown device. Select updating the driver and point it at the folder with the drivers in it.

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Related Solutions

#4
November 18, 2011 at 16:02:43
I downloaded DRV SW V2 60AD...it asked me where I wanted it to go, I opted to put it in the same folder as all the Microtek stuff so that I'd be able to find it again..I looked in that folder and it said SW 2.60..When I opened that folder it showed 3 more folders named disc 1 / disc 2 / & disc 3.. On opening the first folder it showed 4 more folders INFs / Win95 / Win98 / Win 2000 & WinNT ????????????????? No WinXP ?? What now?

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#5
November 18, 2011 at 20:40:12
Win 2000 drivers usually work fine in XP.

"Go into the BIOS and make sure the parallel port is set to ECP+EPP."

Windows will not recognize the scanner properly if the parallel port mode in the bios Setup is set to Standard or Bi-directional - in older bioses that's often the default setting - if you have loaded bios defaults, or if you have removed the cmos battery on the mboard then installed it again, or if you have moved the clear Cmos jumper on the mboard the the clear position then moved it back again, that may be what it's set to now.
It must be set to EPP, ECP, or EPP / ECP mode - . usually EPP mode works fine.

"So where do I go to get into the Bios?"

You usually see a line while booting "Press (a key) for bios Setup" or similar - if you see that, repeatedly press that key while that line is on the screen.

If you don't see that..

Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

If it's a Lenovo computer
Find your specific Product number and tell us what it is:

Finding my product number
http://support.lenovo.com/en_US/Fin...

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
........

Parallel port connections ARE NOT "Hot Pluggable" !
If you plug in or unplug the parallel cable while the computer is running, you can easilyn damage the parallel port circuits on the mboard or the scanner port circuits on the other end or both !


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#6
November 18, 2011 at 22:24:41
Sony Electronics Inc.
Vaio RB52 Dual Core 2.8 Laptop Computer VGCRB52
Genuine Intel (R) CPU
T2300 @166FHz
1.66GHz,0.99 GB of Ram
Microsoft Winows XP
Media Center Edition
Version 2002
Service Pack 3

Is that what you need? This is starting to get a little deep for me....Do you do work by remote? I do have about 3 remote programs..


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#7
November 19, 2011 at 07:43:15
How to access, modify, or exit the BIOS setup utility on a computer
http://www.kb.sony.com/selfservice/... 0 376026983

The BIOS setup utility is accessed using a key combination before the computer starts the operating system.

Restart the computer.
At the initial SONY screen press the F2 key to enter the BIOS setup utility.
In the BIOS setup utility window, press the ARROW keys to navigate through the menus.
Press the PLUS (+) or MINUS (-) keys to modify the BIOS setup values.
Press the F10 key to exit the BIOS setup utility.
In the Setup Confirmation dialog box, press the ENTER key to save the changes and exit.
..........

"Sony Electronics Inc.
Vaio RB52 Dual Core 2.8 Laptop Computer VGCRB52 "
"Media Center Edition
Version 2002"

VGCRB52 IS NOT a Laptop !
It has MCE 2005 on it, NOT MCE 2002 !

VAIO® Desktop Computer
Model # VGC-RB52
http://esupport.sony.com/US/perl/mo...

The User Guide DOES NOT state which key you press to get into the Bios Setup
(that's oddball) .

How to Locate Your Model Number
http://esupport.sony.com/US/perl/su...



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#8
November 19, 2011 at 09:06:39
I appologize.. I got my Laptop info & my Desktop info mixed up.. it is a VGN-FE550G MODEL IS PCG7H1L I got most of the information from going to System Properties.....and there it does say it is Microsoft Windows XP Media Center Edition Version 2002 Service Pack 3 Sony Electronics Inc. Vaio Computer Genuine Intel (R) CPU T2300 @1.66 GHz. 1.66 GHz,0.99 GB of Ram..
Too bad thye would not put these stickers somewhere where you could actually read them instead of on the bottom. Anyway I hope I got things right this time

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#9
November 19, 2011 at 09:48:23
I got in the Bios but did not see anything there referring to Parallel Port?

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#10
November 19, 2011 at 10:45:58
"...I got my Laptop info & my Desktop info mixed up.. it is a VGN-FE550G ..."

VAIO® Notebook Computer
Model # VGN-FE550G
Support, set to How To & Troubleshooting
http://esupport.sony.com/US/perl/mo...

"I got in the Bios but did not see anything there referring to Parallel Port?"

Searching isn't something you do well, apparently.
We often can't find info about what all of the settings you see in a brand name system's bios version are, however....

On that page, in the "What are you looking for?" box, I typed: parallel port mode

This is one of the "hits":

How to change the parallel port settings in the computer BIOS.
http://www.kb.sony.com/selfservice/... 0 376118658

Restart the computer.
At the initial SONY screen, on the keyboard, press the F2 key.
In the BIOS SETUP UTILITY window, press the RIGHT ARROW until Advanced is selected.
Press the DOWN ARROW until Onboard Devices Configuration is selected.
Press the ENTER key.
Press the DOWN ARROW key until Parallel Port Mode is selected.
Press the ENTER key.
Use the UP ARROW or DOWN ARROW key to select either Normal , Bi-Directional , ECP , or EPP .
Press the ENTER key.
Press the F10 key.
In the Save configuration changes and exit now box, press the ENTER key.
....

If that's set to Normal or Bi-directional, choose EPP - the scanner will probably then work fine, when the Win 2000 drivers have been installed properly.

If it's set to ECP, try setting it to EPP.

The max data transfer rate of EPP (Enhanced Parallel Port) mode and ECP (Enhanced Capabilities ? Port) mode is about the same, but ECP mode requires that a spare dma (direct memory access) channel is available in the operating system - it may not be available - sometimes when you choose ECP mode you have a choice appear of more than one dma channel to choose from, however, I don't bother with setting it to ECP mode if EPP mode works fine.
(The same applies to ALL parallel port connected scanners and printers that were made in or after the early 1990's or so. I've never come across such a device that does not work fine in EPP mode.)


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