XP Giving Errors opening xls/doc/pdf/zip file

November 7, 2011 at 01:25:41
Specs: Windows XP, 2GB
Hi,

I am having a strange issue with a clients XP machine. Its has all required services packs for both Office 2003 and Windows XP. Both are SP3. The user is receives emails from various sources and when he tries to open the attachment an error message is displayed indicating that the file is corrupt and the file will not open or recover.

The client has another XP and Windows 7 machine that the files will open on without error.

I have made sure that the machine is up to date with all windows updates. I also have done a system restore to a previous date. I have also performed a full virus scan which was clean. Last week removed office 2003 and install 2010. The issue still remains. The machine then blue screened last friday.

The machine has plenty of disk space and CPU/RAM usage is 1-5%/750mb.

Any suggestions would be greatly appreciated?

Thanks


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#1
November 7, 2011 at 05:53:52
If your customer is using outlook for his email client, check the outlook security settings.

How do you know when a politician is lying? His mouth is moving.


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#2
November 7, 2011 at 11:17:07
What kind of machine, Make, Model, Age?

RE..."The machine then blue screened last friday."

Start there by troubleshooting the Minidump file of the BSOD crash. use WinDBG to debug it, or send the Minidmp crash file to someone who can.

You could have a hardware issue too - Power supply, Ram etc...

MOOOOooove! OH and you're welcome!


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#3
November 8, 2011 at 01:18:52
Hi,

The machine is a Dell Optiplex GX520, with 2GB of RAM and is about 5 years old. I have install compatibilty packs for Office etc.

Thanks


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#4
November 9, 2011 at 08:24:44
RE: "...attachment an error message is displayed indicating that the file is corrupt and the file will not open or recover."

Exact....error messages are?

MOOOOooove! OH and you're welcome!


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